Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Volunteer Experience
Languages
Timeline
Generic

Jessica Teskey

Ottawa,Canada

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Boston Pizza
Ottawa, Canada
10.2023 - 08.2024
  • Greet guests upon arrival and provided them with menus
  • Provides customers with accurate wait times and monitored waiting list
  • Assist servers in seating guests by escorting them to their tables
  • Take reservations over the phone and in person
  • Maintained cleanliness of the lobby area, including wiping down tables and chairs
  • Ensure compliance with health and safety regulations within the restaurant
  • Process payments from customers using a POS system
  • Provide excellent customer service by anticipating customer needs
  • Assist other departments when needed such as bussing tables or delivering food orders
  • Answer phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions
  • Build positive relationships with other front-of-house and kitchen staff

Volunteer

Carleton University
08.2021 - 08.2021
  • Create positive relationships & have fun
  • Encourage campers of all skill levels & abilities to participate
  • Assisted in a changeroom with tying up skates, on ice help with games, swimming, and other activities

Volunteer

Algonquin College
08.2017 - 08.2019
  • Ensured the fall mail out to all High Schools, Community Centers etc
  • Was completed as assigned
  • Responsible for delivering items to-mail room and asking them to mail them out within the given period
  • Responsible for locking up the room when completed
  • Responsible for delivering books around the campus to different offices

Education

Bachelor of Commerce

University of Guelph
Guelph, ON, Canada
04.2028

Skills

  • Teamwork and collaboration
  • Organization and time management
  • Customer service
  • Multitasking
  • Problem-solving
  • Supervision and leadership

Certification

First Aid and CPR

Smart Serve Ontario

Accomplishments

  • 2023 Ottawa Jr. 67’s Assistance Captain
  • 2020 ODWHA League Champions
  • 2020 Team Captain
  • 2019 OWHA Provincial Gold Medalist & ODWHA League Champions
  • 2019/2020 OCSB School Letter
  • 2019/2020 OCSB Athletic Council, Leadership

Volunteer Experience

  • Carleton University, Ravens Spring Hockey Camp, 40, 08/21, Create positive relationships & have fun., Encourage campers of all skill levels & abilities to participate., Assisted in a changeroom with tying up skates, on ice help with games, swimming, and other activities.
  • Algonquin College, Student Recruitment Department, 30, 08/17, 08/19, Ensured the fall mail out to all High Schools, Community Centers etc. was completed as assigned., Responsible for delivering items to mail room and asking them to mail them out within the given period., Responsible for locking up the room when completed., Responsible for delivering books around the campus to different offices.

Languages

English
Full Professional
French
Limited

Timeline

Boston Pizza
10.2023 - 08.2024

Volunteer

Carleton University
08.2021 - 08.2021

Volunteer

Algonquin College
08.2017 - 08.2019

Bachelor of Commerce

University of Guelph

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Jessica Teskey