Jessica Talarico
Waterdown
Summary
With over 11 years of diverse professional experience, I bring a strong foundation in leadership, customer service, and Salesforce Administration, with a focus on client-centered care. I am skilled in time management, customer engagement, and fostering collaboration within teams. Passionate about improving client outcomes, I am now seeking a nursing extern position to further develop my clinical skills and make a meaningful impact on the lives of clients and their families through compassionate, client-centered care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Semester Three Practical Nursing Student
Oakville Trafalgar Memorial Hospital - Halton Healthcare
01.2025 - Current
- Delivered client-centered care on the7S Surgery Unit, prioritizing safety, dignity, and individual needs
- Utilized Meditech to accurately document client assessments, care plans, interventions, and progress notes, ensuring up-to-date and comprehensive patient records
Barista/ Keyholder
Peach Coffee Co
09.2024 - Current
- Enhancing customer satisfaction and streamline service efficiency
- Writing positive messages personalized to each crafted beverage
- Crafting exceptional coffee experiences as Barista at Peach Coffee Co
- Ensuring customer satisfaction through expert beverage preparation
- Boosting sales at Peach Coffee Co
- Implementing innovative strategies to enhance customer loyalty
- Fostering a positive team environment at Peach Coffee Co
- And mentoring new staff
Semester Two Practical Nursing Student
Joseph Brant Hospital
09.2024 - 12.2024
- Delivered patient-centered care in the Rehabilitation/Integrative Stroke Unit, prioritizing safety, dignity, and individual needs
- Collaborated with my clinical supervisor during medication administration, ensuring accuracy, adherence to protocols, and patient education
- Reviewed medical chart forms, MARS and ensure to accurately document care that was provided and provide Transfer of Accountability
- Applied the Nursing Process (ADPIE) to provide client care effectively
- Conducted comprehensive physical assessments using Gordon’s Functional Health Patterns (GFHP) and the Braden Scale to identify client needs and guide care planning
- Collaborated with an interdisciplinary team, including Occupational Therapists (OT), Physiotherapists (PT), Registered Nurses (RN), and Registered Practical Nurses (RPN), to plan and implement comprehensive care for diverse rehabilitation and stroke cases
Semester One Practical Nursing Student
Alexander Place - Jarlette Health Services
07.2024 - 08.2024
- Provided direct patient care, including monitoring vital signs and assisting with daily activities such as bathing dressing and feeding, enhancing patient comfort and well-being
- Adhered to the butterfly approach, promoting dignity and independence while providing client-centered care
- Conducted health assessments, documenting progress and collaborating on/adjusting care plans for residents
- Implemented infection control protocols, ensuring a safe and clean environment, adhering to facility standards and regulations
- Utilized Point Click Click (PCC) software for accurate patient documentation and care tracking
Communications Coordinator
Connon Nurseries
04.2024 - 07.2024
- Managed daily operations within the Communication Department, focusing on delivering exceptional customer service and providing horticultural advice
- Identified customer needs to recommend appropriate products or services
- Handled customer inquiries, complaints, and escalations, delivering timely solutions to ensure customer satisfaction
- Responsible for handling inbound calls using a multi-line phone system, monitoring, and responding to emails
- Resolved warranty issues, maintained detailed records, issued credit notes, and coordinated replacement plantings
- Collaborated with other departments to enhance sales, marketing, and business processes
- Monitored and updated phone statistics, tested phone systems weekly, and escalated issues to management as needed
- Scheduled and coordinated planting jobs, including utility locates and third-party installations, and reconciled invoices before forwarding to Accounts Payable
- Managed and distributed incoming mail and invoices from sales yards and third-party contractors
Membership Manager - Sales and Service
Flamborough Family YMCA
05.2023 - 10.2023
- Advanced knowledge of Salesforce Administration and CLASS systems
- Led sales strategy for a team of9 part-time sales associates and2 full-time sales associates
- Mentored a diverse team, promoting career growth and skill development
- Served over2700 YMCA members and implemented innovative solutions that cultivated a forward-thinking culture that boosted member satisfaction and retention
- Collaborated extensively to ensure team alignment with YMCA’s organizational goals and core values
- Enhanced service strategies, improving operational efficiency and member engagement
- Participated and supported supervisors in the monthly program group meetings
- Monitored and tracked statistics to guide staff in making program decisions
- Guided the Branch Leadership Team in creating and producing the seasonal schedules at a glance (SAG)
Membership Shift Supervisor
Flamborough Family YMCA
07.2021 - 05.2023
- Liaised with the internal and external partners to grow new memberships and managed membership retention while building new partnerships/opportunities with neighbouring schools and businesses
- Provided input to the departmental budget and maintained financial accountability through the review of monthly financial statements
- Managed emergency response protocols as Manager-on-duty/Team Leader shifts, ensuring swift action and maintaining facility safety during critical situations
- Hiring, training and supervising the Membership Service employees
- Monitored and evaluated HFA staff members’ performance, and support with part time performance evaluations
- Managed refund/cancellation requests and customer complaints/ escalations
- Reviewed daily cashouts and completed bank deposits
Account Manager/ Billing and Payment Specialist
Travelers Canada Insurance Company
05.2020 - 12.2020
- Completed Property Endorsement Certification, processed endorsements requests, cheque prints, billing and payment requests with proficiency and accuracy
- Actively engaged with team meetings
- Worked proficiently with other team members and independently
- Ensured100% accuracy in billing and payment operations, minimizing discrepancies
- Fostered strong relationships with brokers, enhancing team synergy and service quality
- Analyzed transaction reports to identify and correct billing errors, improving accuracy
- Strengthened team dynamics by maintaining open lines of communication with brokers
Team Lead/ Barista
Coffee Culture Café and Eatery
01.2018 - 03.2020
- Delivered exceptional customer service, boosting guest satisfaction and loyalty
- Ensured each new staff was onboarded and mentored
- Processed over200 daily orders accurately using POS systems
- Led team collaboration, enhancing efficiency and morale
- Maintained accurate cash registers, ensuring financial accuracy
- Managed inventory to optimize stock levels and minimize waste
Cashier/ Barista/ Keyholder
Freshly Squeezed Ltd.
05.2016 - 03.2017
- Managed cash transactions and ensured precise drawer counts
- Expedited resolution of guest issues, improving customer satisfaction
- Held keyholder responsibilities across multiple locations (Yorkdale, Sherway and Square One), demonstrating trustworthiness and reliability
Receptionist/Administrative Assistant
Shelsan Sales Ltd.
06.2014 - 06.2016
- Managed filing system, ensuring easy access and updated records for staff and clients
- Processed payments accurately, enhancing financial tracking and reporting
- Coordinated merchandise orders for timely delivery, improving customer satisfaction
- Maintained clean office and warehouse, boosting overall efficiency
- Handled phone system, providing information and scheduling appointments
Education
Practical Nursing -
Mohawk College
Hamilton, ON01.2025
Pre-Health Sciences - undefined
Sheridan College
Brampton, ON08.2018
Secondary School - undefined
St. Paul Secondary School
Mississauga, ON06.2016
Skills
- Adobe Photoshop
- Adobe Acrobat
- Salesforce Administration
- Customer Retention and Engagement
- Team Building
- Problem Solving
- Leadership
- Strong Written and Verbal Communication
- Microsoft Office (Word,PowerPoint, Excel)
- Medical Terminology
- Patient Advocacy
- Time management
Certification
- Gentle Persuasive Approaches in Dementia Care Advanced Gerontological Education — Jun2024 – Jun2026
- Basic Life Support for Healthcare Providers Jun2024 – Jun2025
- Canadian Red Cross Standard First Aid CPR/AED Level C Jan2022 – Jan2025
- Ontario Food Handler’s Certificate May2019 – May2024
Timeline
Semester Three Practical Nursing Student
Oakville Trafalgar Memorial Hospital - Halton Healthcare
01.2025 - Current
Barista/ Keyholder
Peach Coffee Co
09.2024 - Current
Semester Two Practical Nursing Student
Joseph Brant Hospital
09.2024 - 12.2024
Semester One Practical Nursing Student
Alexander Place - Jarlette Health Services
07.2024 - 08.2024
Communications Coordinator
Connon Nurseries
04.2024 - 07.2024
Membership Manager - Sales and Service
Flamborough Family YMCA
05.2023 - 10.2023
Membership Shift Supervisor
Flamborough Family YMCA
07.2021 - 05.2023
Account Manager/ Billing and Payment Specialist
Travelers Canada Insurance Company
05.2020 - 12.2020
Team Lead/ Barista
Coffee Culture Café and Eatery
01.2018 - 03.2020
Cashier/ Barista/ Keyholder
Freshly Squeezed Ltd.
05.2016 - 03.2017
Receptionist/Administrative Assistant
Shelsan Sales Ltd.
06.2014 - 06.2016
Pre-Health Sciences - undefined
Sheridan College
Secondary School - undefined
St. Paul Secondary School
Practical Nursing -
Mohawk College
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