Jessica Sylvester
Hamilton,ON
Summary
Respectful Clinical Manager with extensive health care administrative training, experience and clinical philosophy. Familiar with fiscal and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure to meet unit-based and organizational goals.
Overview
17
17
years of professional experience
Work History
Clinical Manager
Hamilton Health Sciences
06.2022 - Current
- Manage two post-acute floors of 60 beds with 90+ staff. Encourage accountability to patient care by attending bi-weekly interdisciplinary rounds and assisting in problem-solving of complex discharge planning to establish effective flow and most appropriate discharge options.
- Intra/Inter-site collaboration to improve patient flow from acute to post-acute care. Continually assessing and reassessing barriers to flow, providing staff education, JHSC reassessments etc., to optimize capacity at SHF while ensuring patient care needs are met safely.
- Active member of SHF Joint Site Council Senior Friendly Care Council, Patient Entertainment Workgroup to further organizational values of best care for all and provide input into strategic planning decisions
- Regularly evaluate employee performance and provided feedback through annual performance development plans for 90+ staff.
- Implemented Continuous Quality Improvement methodology in June 2023 to increase staff engagement and interdisciplinary team problem-solving to improve patient outcomes, reduce inefficient work practices and meet organizational in-year objectives
- Assisted in the opening of another fully operational 30 -bed post-acute unit within a 4 month period, including input on renovations, equipment ordering, JHSC reviews, IPAC requirements, staff recruitment.
Clinical Leader
Hamilton Health Sciences
12.2021 - 06.2022
- Responsible for reviewing all potential patient transfers to the SHF to ensure needs could be met. Provide staff education when less common patient needs can be met.
- Reviewing and assigning staff according to departmental needs (4 floors) and assigned coverage for staff absences.
- Rounding on 3 units to assist staff and charge nurses in problem-solving, assisting to de-escalate patient and families as required
Charge Nurse/Staff Nurse Cardiac Surgery
Hamilton Health Sciences
05.2007 - 12.2021
- Coordinated nursing care on a 30 bed unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and ensure care needs being met.
- Strong advocate in introducing the perioperative model to nursing co-workers, support the change pre- and post-implementation.
- Facilitated rounds daily morning rounds with physicians and interdisciplinary team to problem-solve discharge barriers early, ensure flow of patients from ICU and prevent cardiac surgery cancellations Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Member of the Accreditation Committee, CQI Leadership Committee, Cardiac Surgery Leadership Committee, Perioperative STeering COmmittee
Education
Masters in Healthcare Administration -
University of New England
Maine12.2023
Graduate Certificate - Emergency Management
University of New England
Maine05.2023
Graduate Certificate - Healthcare Management
University of New England
Maine08.2022
Bachelor of Science - Nursing
McMaster University
Hamilton, ON05.2007
Skills
- Patient Flow
- Operations Oversight
- Staff Development
- Clinical Safety
- Emergency Situational Awareness
- Effective Communication
- Strategic Planning
- Quality Control
Accomplishments
April 2023-Susan D. Smith Bursary, Hamilton Health Sciences
April 2022-Margaret R. Charters Nursing Bursary, Hamilton Health Sciences
Timeline
Clinical Manager
Hamilton Health Sciences
06.2022 - Current
Clinical Leader
Hamilton Health Sciences
12.2021 - 06.2022
Charge Nurse/Staff Nurse Cardiac Surgery
Hamilton Health Sciences
05.2007 - 12.2021
Masters in Healthcare Administration -
University of New England
Graduate Certificate - Emergency Management
University of New England
Graduate Certificate - Healthcare Management
University of New England
Bachelor of Science - Nursing
McMaster University
Similar Profiles
Youssif HurmozYoussif Hurmoz
Pharmacy Assistant at Hamilton Health Sciences, Hamilton General HospitalPharmacy Assistant at Hamilton Health Sciences, Hamilton General Hospital
Jenny HarpsJenny Harps
Personal Support Worker at Hamilton Health Sciences Corporation Hamilton, OnPersonal Support Worker at Hamilton Health Sciences Corporation Hamilton, On
Justice MitchellJustice Mitchell
Environmental Aide at Hamilton Health Sciences Corporation Hamilton, OnEnvironmental Aide at Hamilton Health Sciences Corporation Hamilton, On
Manjot KaurManjot Kaur
Registered Nurse at Hamilton Health Sciences, Hamilton General HospitalRegistered Nurse at Hamilton Health Sciences, Hamilton General Hospital
Yassine BenkandilYassine Benkandil
Graduate Researcher at McMaster UniversityGraduate Researcher at McMaster University