Microsoft Teams
Customer Communications Specialist
Bruce Auto Group
06.2024 - 02.2025
Jessica Stevens (she/her)
Wolfville,NS
Timeline
Waitress
Joe's Food Emporium
05.2023 - 09.2023
Home Support Worker
Annapolis Valley Homecare
05.2023 - 09.2023
Residence Assistant
Acadia University
08.2021 - 05.2023
Bachelor of Science - Nutrition And Psychology
Acadia University
09.2019 - Current
Waitress and Front-End Staff
The Port Grocer Cafe and Art Space
06.2016 - 09.2020
Work History
Waitress
Joe's Food Emporium
05.2023 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Home Support Worker
Annapolis Valley Homecare
05.2023 - 09.2023
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
- Facilitated medication administration according to prescribed schedules and doses.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
Customer Communications Specialist
Bruce Auto Group
06.2024 - 02.2025
- Collaborated with cross-functional teams to develop and implement strategies for enhancing the overall customer experience.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Maintained accurate and current customer account data with digital information updates.
- Contacted potential customers to capitalize on sales opportunities.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Residence Assistant
Acadia University
08.2021 - 05.2023
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Promoted inclusivity within the residence community by implementing diversity awareness programs and activities.
- Led informative floor meetings regularly to keep residents informed about important updates and upcoming events.
- Collaborated with fellow Residence Assistants to create cohesive programming for overall hall improvements.
- Provided timely response to emergency situations, demonstrating sound judgment under pressure.
- Served as a reliable resource for residents in need of personal or academic support, providing guidance or referrals as needed.
- Enhanced time management skills through juggling multiple responsibilities such as event planning, crisis response, and administrative tasks.
- Maintained accurate records of resident incidents, submitting detailed reports to appropriate personnel for follow-up action.
- Established trust with residents through active listening skills while maintaining confidentiality in sensitive situations.
- Optimized roommate relations by mediating conflicts professionally when necessary.
Waitress and Front-End Staff
The Port Grocer Cafe and Art Space
06.2016 - 09.2020
- Managed cash handling procedures, accurately processed transactions, and maintained balanced cash drawers.
- Delivered exceptional customer service by greeting patrons, assisting with product selection, and promoting lottery sales.
- Supported inventory management through regular stocking, pricing, and organization of store merchandise.
- Maintained cleanliness and orderliness of the retail space, ensuring a welcoming environment.
- Provided table service, including waiting and bussing tables, while assisting with food preparation and adhering to strict food safety and sanitation protocols.
- Thrived in high-pressure environments and collaborated effectively with a small, close-knit team to ensure smooth operations.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Education
Bachelor of Science - Nutrition And Psychology
Acadia University
09.2019 - Current
Skills
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Multitasking Abilities
Adaptability and flexibility
Verbal and written communication
Relationship building
Policies and procedures adherence
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Software
Microsoft Excel
Microsoft Powerpoint
Microsoft Word
Microsoft Office
PBS Systems
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCertification
- NS Food Handler's Safety
- First-Aid Level C
- Class 5 Driver's License
- U-16 Certified Youth Curling Coach
Volunteer Experience
- Acadia Food and Nutrition Society Member and Volunteer
- Wolfville Farmers' Market Volunteer
- U-16 Volunteer Youth Curling Coach
- Special Olympics Nova Scotia Volunteer
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