Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Stein

Summary

Dedicated Customer Service professional with knowledge of service, parts, delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented with strong technical skills and the ability to learn concepts quickly.

Overview

7
7
years of professional experience

Work History

Transit Driver

WAT
03.2024 - Current
  • Exhibited strong knowledge of local geography as well as designated transit routes to ensure timely transportation of passengers to their destinations.
  • Maintained accurate records of daily logs, including mileage, hours worked, incidents encountered, and mechanical checks performed.
  • Collaborated with other transit personnel in coordinating detours or alternate routes due to unforeseen circumstances such as construction or accidents.
  • Followed company policies and procedures and maintained compliance with standards.
  • Assisted passengers with luggage and other items, loading and unloading with care.
  • Aided passengers with disabilities or special needs.
  • Developed and maintained positive relationships with passengers and other drivers.

Office Administrator

Mr.Appliance
10.2023 - 01.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Order parts for the technicians customers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory.

Courier

FedEx Express
03.2023 - 09.2023
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
  • Verified package information to check for accuracy and completeness.
  • Utilized GPS navigation systems to navigate faster routes.

Office Administrator

Sarjeant Company
11.2022 - 01.2023
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Reconciled account files and produced monthly reports.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Interacted with customers by phone, email or in-person to provide information.
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.

Courier

ASL Distributions
02.2022 - 09.2022
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS navigation systems to navigate faster routes.

Delivery Courier

Fedex Ground
09.2019 - 02.2022
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Operated vehicle safely in highly congested areas with no traffic violations.


City Bus Driver

Tok Transit
04.2018 - 10.2019
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

Dispatcher

Able Taxi
01.2018 - 07.2018
  • Dispatched cars out to customers in a timely manner.
  • Managed incoming and outgoing calls for busy taxi office.
  • Scheduled and confirmed appointments for the day.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed daily office operations and maintenance of equipment.

Manager

Payless Shoes
06.2017 - 09.2017
  • Operated cash register,Calculate daily sales.
  • Trained new employees
  • Open and Close the store, Prepare bank deposits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Orillia Adult Learning Center
Orillia, Ontario
2015

Skills

  • BZ Class License
  • Management Experience
  • Attention to detail
  • Energetic and organized
  • Scheduling
  • Staff Management
  • Office Administration
  • Commercial Driving
  • Time Management
  • Ordering Parts
  • Invoice Processing
  • POS Systems Operations

Accomplishments

  • Demonstrated strong communication skills through visual and verbal presentation
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, parts, promotions and orders.
  • Managed store, employees and trained new staff.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Transit Driver

WAT
03.2024 - Current

Office Administrator

Mr.Appliance
10.2023 - 01.2024

Courier

FedEx Express
03.2023 - 09.2023

Office Administrator

Sarjeant Company
11.2022 - 01.2023

Courier

ASL Distributions
02.2022 - 09.2022

Delivery Courier

Fedex Ground
09.2019 - 02.2022

City Bus Driver

Tok Transit
04.2018 - 10.2019

Dispatcher

Able Taxi
01.2018 - 07.2018

Manager

Payless Shoes
06.2017 - 09.2017

High School Diploma -

Orillia Adult Learning Center

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Jessica Stein