Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
AssistantManager

Jessica Spencer

Belleville,Ontario

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Eclipse Clothing
07.2023 - Current
  • Supervised day-to-day operations to help achieve meeting budgets and performance expectations.
  • Training new employees, and ensuring quality expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience and maintain store standards.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Handling online orders and returns, inventory, and handling new stock and visual merchandising the new stock.

Supervisor

Tim Hortons
10.2018 - 07.2023
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created successful work breaks for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

High School Diploma -

Moira Secondary School
Belleville, ON
08.2013

Skills

  • Priority Management
  • Supervising Employees
  • Troubleshoot Service Issues
  • Train Employees
  • Perfect work attendance
  • Conflict Resolution
  • Customer Service
  • Maintaining Clean Work Areas

Accomplishments

    First Aid Certified (St.Johns Ambulance)

Languages

English
Elementary

Additional Information

  • *References available upon request*

Timeline

Assistant Manager

Eclipse Clothing
07.2023 - Current

Supervisor

Tim Hortons
10.2018 - 07.2023

High School Diploma -

Moira Secondary School

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Jessica Spencer