Jessica Soto
Gardena
Summary
Detail-oriented professional with a strong background in managing customer accounts and resolving billing issues. Expertly process data and maintain accurate records, ensuring high operational efficiency and customer satisfaction. Seeking remote opportunities in data processing or content review to leverage organizational skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
EDCO Disposal
Signal Hill
04.2024 - Current
- Communicated with customers via email, text, and web chat to resolve inquiries and confirm service details effectively.
- Resolve service and billing issues using internal systems while maintaining detailed documentation.
- Managed customer accounts by updating service details, billing information, and contact records with high accuracy.
- Processed service requests including new accounts, cancellations, credits, and refunds.
- Reviewed and closed service tickets, providing accurate status updates and ensuring timely follow-through.
- Maintained organized digital records and notes for account history and issue tracking.
Food Service Worker
LAUSD School District
Gardena
05.2023 - 01.2024
- Followed detailed procedures for food preparation, sanitation, and safety compliance.
- Demonstrated strong attention to detail in maintaining cleanliness and food handling standards.
- Coordinated stocking, deliveries, and workspace organization to enhance workflow efficiency.
- Organized inventory and tracked supply levels to support seamless operations.
Customer Service Representative
Waste Resources
Los Angeles
01.2019 - 12.2022
- Managed high-volume customer accounts, resolving billing and service issues with accuracy.
- Responded to inquiries through email and system-based communication tools.
- Functioned as the main contact for residential and commercial accounts.
- Collaborated with internal departments to resolve discrepancies and ensure accuracy of customer accounts.
- Tracked customer interactions and account changes to support effective service delivery.
- Logged account updates, disputes, and service changes in internal systems to maintain accurate customer records.
Rover Security Guard
Allied Universal Security Services
Los Angeles
08.2017 - 04.2019
- Monitored facilities, documenting incidents, safety concerns, and security activity to enhance overall safety.
- Identified and reported irregularities, ensuring compliance with safety procedures and mitigating potential risks.
- Conducted inspections and maintained accurate logs of daily operations, supporting operational integrity.
- Adapted quickly to different sites and procedures with minimal supervision.
Clerical Aid II
City of Long Beach Environmental Services Refuse Hotline - Apple One Agency
08.2016 - 07.2017
- Maintained daily reports and performed accurate data entry to support operational needs.
- Managed email requests, ensuring timely service updates to enhance customer satisfaction.
- Processed customer work orders and updated account information.
- Assisted with account modifications and documentation to streamline management processes.
- Trained new staff on procedures and system usage.
Education
High School Diploma -
Maxine Waters Employment Preparation Center
Los AngelesSkills
- Customer Support
- Customer relationship management
- Billing resolution
- Account documentation
- Data Management
- Problem solving
- Time management & Prioritization
- Written communication
Languages
Spanish
Professional
Timeline
Customer Service Representative
EDCO Disposal
04.2024 - Current
Food Service Worker
LAUSD School District
05.2023 - 01.2024
Customer Service Representative
Waste Resources
01.2019 - 12.2022
Rover Security Guard
Allied Universal Security Services
08.2017 - 04.2019
Clerical Aid II
City of Long Beach Environmental Services Refuse Hotline - Apple One Agency
08.2016 - 07.2017
High School Diploma -
Maxine Waters Employment Preparation Center