Jessica Smith
Fresno
Summary
Driven professional with extensive experience in quality assurance, compliance, operations management, customer service, and administrative operations. Proven ability to manage processes, improve efficiency, maintain regulatory standards, and implement procedures that support organizational success. Recognized for strong attention to detail, problem-solving abilities, exceptional communication skills, and the ability to deliver high-quality results in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Fire Prevention Inspector
Fresno Fire Department
01.2023 - Current
- Establish and maintain effective working relationships with the community which in daily contact with during the duration of the monthly inspection assignments.
- Enforce regulations tactfully, courteously, and effectively with the public.
- Function independently daily in a fast pace environment, with heavy assignment loads, flexibility and multi-tasking is a necessary skill that I maintain.
- Acquire and apply knowledge of fire safety systems in a variety of building/occupancy types.
- Data entry, delivery of notices to businesses and communication with the public daily.
Office Manager
Fresno City Firefighters IAFF Local 202
01.2021 - 01.2023
- Function daily independently
- Manage inventory and ordering stock, act as point of contact with all vendors, handle pricing and stocking
- Assist in coordinating events, tasks include creating flyers, postcards and informative letters, help research vendors/sites, represent the Local 202 as liaison between participating parties and vendors
- Monitor and delegate monthly bills, outgoing checks and payments
- Oversee vital paperwork for life insurance and dues.
Operations Assistant, ASU Department
Fresno Madera Farm Credit, CA
01.2019 - 01.2021
- Daily assist all member walk-ins, phone calls, delegating incoming and outgoing documents/monies to its appropriate destination
- Manage Fleet records consisting of monthly mileage logs, receipts, email correspondence and audits
- Create and maintain daily spreadsheets for monies received, daily office data (collected from all three offices), courier visitations, fleet mileage activity, charity expenses
- Assist in policy reviews, regulation research and model comparisons
- Manage all office supply orders and office security
Assistant to the Senior Loan Officer
Mid Valley Financial Services, CA
01.2017 - 01.2019
- Daily managed loan officer’s email, social media and online marketing which included creating posts, responding to inquiries, maintaining an online presence
- Maintained all contacts/applicants communication. (Ensuring every file was actively touched, kept everyone involved in current happenings, including realtors.)
- Imported new applications to Encompass, pulled credit, entered new leads into Outlook, updated in Excel sheets, updated referrals leads, and follow up dates in calendar
- Daily received phone calls and emails from clients or realtors, which required printing documentation, sorting, filing and putting files together which had entered into contract (Updated & reviewed all with loan officer.)
- Composed and sent weekly emails for agents which included Weekly Market updates and Referral Updates
- Set up appointments with borrowers and maintained loan officer’s calendar
- Assisted front desk, performing various receptionist tasks including receiving and counting cash payments
Barista
Starbucks Coffee Company, CA
01.2013 - 01.2017
- Prepared and served drinks following recipes and techniques required by the company
- Maintained supplies and operating equipment such as espresso machines, ovens, etc.
- Promoted drinks and food, provided knowledge about products to customers
- Welcomed and assisted customers at cash register
- Performed cleaning duties
- Worked in constant communication with other employees as a team
Sales Associate
Victoria Secret & Pink, CA
01.2008 - 01.2009
- Welcomed and assisted customer with questions regarding products and sizing
- Operated cash registers and credit card machines
- Performed cleaning duties and set up displays
- Studied products and apparel to better assist customers
Undergraduate Admission Transfer Evaluator
Fresno State University, CA
01.2005 - 01.2008
- Examined transcripts/academic records of students to determine eligibility for admissions and graduation
- Advised students concerning their eligibility and the requirements for admissions and graduation
- Typed information related to student academics into computer system and created spreadsheets
- Assisted with fairs and presentations
Administrative Assistant/Receptionist
Stewart Title of California, CA
01.2004 - 01.2005
- Operated standard office equipment and performed a variety of clerical tasks
- Typed various forms corresponding to escrows and reports under specific deadlines
- Took record of clients information and information in reference to escrows
- Provided customer service to clients in person, phone and email communication
- Corresponded with real estate offices, banks and various locations related to report
Education
Associate Degree - General Education
Fresno Pacific University
Fresno, CA01-2004
High School Diploma - undefined
Orestimba High School
Newman, CA01-2001
Skills
- Quality control
- Inspection reporting
- Training and mentoring
- Office management
- Customer service
- Event Planning
- Organizational skills
- Attention to detail
- Computer skills
- Team player
- Problem-solving
Certification
California Fire Service Training and Education System
- Fire Inspector 2A: Fire Prevention Administration 2025
- Fire Inspector 1 Certification 2025
- Statutes and Regulations (2015) 2024
- Fire Inspector 1D: Field Inspection- California Specific 2024
- Fire Inspector 1C: Field Inspection 2024
- Fire Inspector 1B: Fire and Life Safety 2024
- Fire Inspector 1A: Duties and Administration 2024
- Hazardous Materials First Responder Awareness 2023
National Disaster & Emergency Management University/ FEMA
- IS-200.c: Basic Incident Command System for Initial Response 2025
- IS-700.b: An Introduction to the National Incident Management System 2023
- IS-100.c: Introduction to Incident Command System, ICS-100 2023
- BLS (CPR and AED) Training & Certified 2022, 2019
- IAED, American Ambulance, Fresno, CA
- EFD (Emergency Fire Dispatch) and EMD (Emergency Medical Dispatch) Certified 2019
- FEMA CERT Training (Community Emergency Response Team) Certified 2019
Timeline
Fire Prevention Inspector
Fresno Fire Department
01.2023 - Current
Office Manager
Fresno City Firefighters IAFF Local 202
01.2021 - 01.2023
Operations Assistant, ASU Department
Fresno Madera Farm Credit, CA
01.2019 - 01.2021
Assistant to the Senior Loan Officer
Mid Valley Financial Services, CA
01.2017 - 01.2019
Barista
Starbucks Coffee Company, CA
01.2013 - 01.2017
Sales Associate
Victoria Secret & Pink, CA
01.2008 - 01.2009
Undergraduate Admission Transfer Evaluator
Fresno State University, CA
01.2005 - 01.2008
Administrative Assistant/Receptionist
Stewart Title of California, CA
01.2004 - 01.2005
High School Diploma - undefined
Orestimba High School
Associate Degree - General Education
Fresno Pacific University
Community Involvement and Achievements
- Fresno Fire Girls Empowerment Camp
- The Bridge Church Saturday Sports, Fresno CA
- San Francisco City Impact Outreach, volunteer at Super Saturdays for children and Street Outreach, children’s carnival
- Starbucks Coffee Company Employee of the Quarter
- LA Immersion Trip, served food and clothing to the homeless
- Counselor at Jr. High camp Redwood Alliance Campgrounds