Jessica Smith
Jordan Station
Summary
Friendly, upbeat, and deeply passionate about all things hair and beauty. Excited to start a career in a fun, positive salon environment where creativity and confidence thrive. Eager to learn about the industry and contribute to a positive, welcoming space where clients leave feeling their best.
Overview
4
4
years of professional experience
Work History
Shampoo Technician
Storm Hair Group
11.2024 - Current
- Improved customer satisfaction by providing exceptional scalp massages and shampoo treatments.
- Promoted salon services and retail products, contributing to increased sales revenue.
- Assisted stylists in their daily tasks, ensuring timely completion of appointments and maximum productivity.
- Ensured a welcoming environment for all clients by maintaining cleanliness throughout the salon space.
- Stocked shelves and merchandise and kept tidy appearance of salon.
- Examined scalps to determine appropriate products to apply during shampooing processes.
- Helped stylists tone clients hair to help remove unwanted pigment and add wanted pigments
Barista
Starbucks
12.2023 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Team Lead
RW&CO
11.2022 - 12.2023
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
Front End Assistant
Costco
05.2021 - 12.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Streamlined checkout process by accurately bagging items according to size, weight, and fragility.
- Prevented theft and loss by consistently monitoring the front-end area for any suspicious activity or behavior.
- Marketed Costco memberships to help with store revenue
- Collected shopping carts to proper place for new customer use.
- Cleared parking lot of litter and foreign debris.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
Education
Diploma - Hairstyling
Niagara College
Welland, ON04-2025
Advanced Diploma - Graphic Design
Mohawk College of Applied Arts And Technology
Hamilton, None04-2020
Skills
- Maintaining cleanliness
- Upselling products
- Shampoo application
- Conditioner application
- Scalp massages
- Positive attitude
- Multitasking
- Relationship building
- Detail orientation
- Hair drying
- Salon operations support
Timeline
Shampoo Technician
Storm Hair Group
11.2024 - Current
Barista
Starbucks
12.2023 - 11.2024
Team Lead
RW&CO
11.2022 - 12.2023
Front End Assistant
Costco
05.2021 - 12.2021
Diploma - Hairstyling
Niagara College
Advanced Diploma - Graphic Design
Mohawk College of Applied Arts And Technology
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