Jessica Smith
Maple Ridge,B.C.
Summary
Seasoned operations, project management and administration professional with 10+ years of experience. Strong customer service and sales knowledge and experience in a variety of high-paced environments.
Overview
27
27
years of professional experience
Work History
General Manager of Operations
The Royal Crown Castle
04.2019 - 08.2022
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Manager
Glenbrook Park Amenities
01.2009 - 12.2021
- Directed the company into profitability after a period of 0% growth through increasing rentals of the space and developing strategies to create more income
- Made the business go from financially unsustainable to profitable
- Due to this the business could offer payments to associated parties part of the profitability
- Administered overall business in its finances, plans and contracts
- Executed major renovations and on going building maintenance due to the business becoming profitable ie: Pool conversion, new roof, kitchen, heating and cooling
- Used Microsoft Excel and Microsoft Word
Project Officer/Administration
Country Fire Authority
01.2000 - 03.2005
- Managed all administration and finance (SAP financial management program) for the training department
- Project work for example roadside management
- Assigned to fire incidents working in the control room, assisting in radio communications, logistical management and media liaison
- Completed several certificated training courses including; Office Administration Certificate IV, Basic Wildfire Firefighting, Low Structure, Workplace Assessor
Legal Secretary
Whyte, Just & Moore
01.1996 - 03.2000
- Prepared and handled court documents, court filings and residential conveyancing process
- Reported and completed tasks assigned by four lawyers of the firm including legal research, document management and scheduling
- Additional to working for Whyte, Just & Moore I was employed through a recruitment agency for three different law firms which offered me further employment before I accepted the job at the Country Fire Authority.
Education
High School Diploma -
Matthew Flinders Collage
Geelong, Victoria, Australia12.1998
Skills
- Operations Management
- Staff Development
- Logistics Management
- Business Analysis
- Sales Tracking
- Customer Service Management
- Financial Oversight
Languages
English
Native or Bilingual
Timeline
General Manager of Operations
The Royal Crown Castle
04.2019 - 08.2022
Manager
Glenbrook Park Amenities
01.2009 - 12.2021
Project Officer/Administration
Country Fire Authority
01.2000 - 03.2005
Legal Secretary
Whyte, Just & Moore
01.1996 - 03.2000
High School Diploma -
Matthew Flinders Collage
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