Jessica Sheppard
Paso Robles
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Cielo
Atascadero
07.2022 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Implemented feedback from customers to improve service quality and menu offerings.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared checks, itemizing total meal costs and taxes.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Served food and beverages to patrons and confirmed complete orders.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server/Bartender
Firestone Walker Brewing
Paso Robles
01.2017 - 07.2022
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Educated patients on self-care techniques that would help them maintain their independence.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Presented menus and answered questions regarding items.
- Trained new employees on restaurant procedures and plating techniques.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Associate of Science - Nursing
Cuesta College
Paso Robles, CA06-2025
Skills
- Team member support
- Order delivery practices
- Hostess support
- Table resetting
- Daily specials memorization
- Food inspection
- Dining customer service
- Shift management
- Sales techniques
- Specials promotion
- Upselling techniques
- Calm demeanor
- Positive guest interactions
- Point of sale (POS) system operations
- Server training
- Wine pairings
- Wine service
Certification
- current food handlers card
- CPR/AED certified
Timeline
Server
Cielo
07.2022 - Current
Server/Bartender
Firestone Walker Brewing
01.2017 - 07.2022
Associate of Science - Nursing
Cuesta College
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