Jessica Sell
Ottawa,ON
Summary
A dedicated service industry professional with over 10 years of professional experience in food services, sales and customer service. I have the ability to multi-task and adapt quickly to new roles. Additionally, I have experience in support roles/managerial capacity which has given me the opportunity to hone my analytical and operational skills to effectively staff and profitably operate a business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager, Sales and Operations
David’s Bridal
07.2021 - Current
- Responsible for daily operations, including managing a staff of 60 people
- Scheduling and budgeting hours
- Hiring, recruiting and training staff
- Preparing payroll
- Coordinate weekly shipping and receiving of stock
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Demonstrated expert knowledge of various fabrics, garment construction techniques, and proper care instructions when assisting clients with purchases.
General Manager
Domino's Pizza
07.2008 - 08.2021
- Responsible for daily operations including profit management, inventory management, hiring and training of new staff, scheduling, banking and payroll, quality control, among other duties
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety standards and quality control guidelines
- Promote sales in the community
- Optimized profits by controlling food, beverage and labour costs
- Developed and maintained exceptional customer service standards
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Correctly calculated inventory and ordered appropriate supplies.
Senior Server
Dooly's Ottawa
10.2021 - Current
- Responsible to maintain high standards of service quality, often with a deeper knowledge of the menu and beverage options compared to a standard server role; essentially acting as a leader within the front-of-house team
- Overseeing multiple sections of the restaurant simultaneously
- Providing exceptional customer service
- Managing multiple tables simultaneously
- Training new servers
- Actively addressing guest needs
- Ensuring smooth operations
Education
High School Diploma - undefined
North Dundas District High School
Chesterville, ON01.2010
Skills
- Customer Service
- Leadership
- Creativity
- Flexibility
- Multi-tasking
- Team Player
- Detail-oriented
- Highly Organized
- Records Management
- Inventory Management
- Results Oriented/Profit Driven
- Interpersonal Skills
- Problem-solving and Conflict Management
- Excellent Verbal And Written Communication
- Recruiting, selecting, orienting, and training employees
Certification
- ServSafe Food Safety Certificate April 2020
- Ontario Food Handler Certification July 2018
Languages
English
Native or Bilingual
Timeline
Senior Server
Dooly's Ottawa
10.2021 - Current
Assistant Manager, Sales and Operations
David’s Bridal
07.2021 - Current
General Manager
Domino's Pizza
07.2008 - 08.2021
High School Diploma - undefined
North Dundas District High School
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