Jessica Scrivens
East York,ON
Summary
Dedicated Customer Service professional committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Filmores Hotel
08.2022 - 07.2024
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Guest Service Agent
Great Wolf Lodge - Niagara
06.2022 - 07.2022
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Collected room deposits, fees, and payments.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
Cargo Handler
UPS
08.2017 - 03.2019
- Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
- Handled cargo management and safety processes and managed palletizing and special cargo procedures.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
Education
Human Development -
Centennial College
08.2013
Diploma -
Bendale BTI Secondary School
01.2012
Skills
- Customer Service
- Check-in and Check-out Procedures
- Problem-Solving
- Conflict Management
- Time Management
- Shift Scheduling
Timeline
Front Desk Manager
Filmores Hotel
08.2022 - 07.2024
Guest Service Agent
Great Wolf Lodge - Niagara
06.2022 - 07.2022
Cargo Handler
UPS
08.2017 - 03.2019
Human Development -
Centennial College
Diploma -
Bendale BTI Secondary School
Similar Profiles
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
JUAN SAMAYOAJUAN SAMAYOA
Housekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, SkanskaHousekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, Skanska
PRIYANKA PATILPRIYANKA PATIL
Housekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT HotelHousekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT Hotel
ABDUL SAMED AHAMED MOHAMMEDABDUL SAMED AHAMED MOHAMMED
Bike Mechanic at Shift TransitBike Mechanic at Shift Transit
Rajneet KaurRajneet Kaur
Pack Team Member at Real Food For Real KidsPack Team Member at Real Food For Real Kids