Jessica Sanson

Belle River

Summary

Experienced professional with a strong background in customer service, sales, and competitive industries. Proven track record as a team player and leader, consistently delivering outstanding results and cultivating relationships to drive business growth. Approachable and positive, excelling at providing exceptional customer experiences and possessing excellent telephone etiquette from experience in telemarketing. Thrives in high-pressure and dynamic situations, adept at quickly adapting to changing environments.

Overview

years of professional experience

Work History

Bartender

Meteor

09.2024 - Current

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Bartender/Server

Jakes Roadhouse and Blues Joint

04.2023 - 10.2024

Managed large crowds efficiently during high-demand periods.
Oversaw cash management processes expertly, ensuring end-of-shift financial accuracy.
Ensured efficient operations by managing visually appealing bar and carrying out timely inventory checks.
Ensured bar preparedness by strictly adhering to opening and closing procedures.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Generated repeat business with outstanding service.

Sales Associate/Assistant Manager

Easyhome-TSI

11.2015 - 04.2023

Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Established a strong rapport with vendors and suppliers, negotiating favorable terms that resulted in cost savings for the organization.
Maintained thorough knowledge of industry trends and competitor activity in order to inform strategic decision-making processes within the organization.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Team Member

Tim Hortons

06.2014 - 12.2015

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Belle River Distrtic Highschool

Belle River, ON

06.2013

Skills

Exceptional customer service
Strong Work Ethic
Cash Handling
Sales expertise
Reliable and Responsible
Teamwork and Collaboration
Inventory Management

Guest Relations Management
Adaptable and Flexible
Team Leadership
Multitasking Abilities
Physically fit and agile
Computer literacy and POS systems

Timeline