Jessica Sanson
Belle River,Canada
Summary
Knowledgeable and dedicated customer service professional and natural born leader. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and associates. Motivated to maintain customer satisfaction. Excellent communication skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Jake's Roadhouse & Blues Joint
Windsor, ON
04.2023 - Current
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation and close relationships with regulars.
Server/Bartender
MD’s Sports Bar And Smokehouse
Windsor, ON
08.2023 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation. As well as proactively resolving conflicts or disturbances and maintained customer safety through effective communication to ensure safe atmosphere for all guests
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Recruited new bartenders and kitchen staff to help maintain talented team.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Assistant Store Manager
Easyhome - TSI
Windsor, ON
11.2015 - 04.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities and reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised, supported and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Compiled and analyzed data to produce report. Prepared and edited documents to produce precise, accurate and professional communication.
- Created and maintained safe and secure work environments for employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Server/Bartender
The Patio Lounge
Windsor, ON
07.2023 - 09.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Mixed unique and interesting cocktails for customers, including bar specials.
Team Member
Tim Hortons
Emeryville, ON
06.2014 - 12.2015
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
Education
No Degree - Psychology
University of Windsor
Windsor, ONHigh School Diploma -
Belle River District High School
Belle River, ON06.2013
Skills
- Calm and Professional Under Pressure
- Efficient and Detail Oriented
- Outstanding Workflow Management
- Adaptable and Flexible
- Courteous Phone Demeanor
- Conflict and Complaint Resolution
- Administrative Procedures
- Complex Problem-Solving
- Document Typing and Formatting
References
Available upon request
Timeline
Server/Bartender
MD’s Sports Bar And Smokehouse
08.2023 - 05.2024
Server/Bartender
The Patio Lounge
07.2023 - 09.2023
Server/Bartender
Jake's Roadhouse & Blues Joint
04.2023 - Current
Assistant Store Manager
Easyhome - TSI
11.2015 - 04.2023
Team Member
Tim Hortons
06.2014 - 12.2015
No Degree - Psychology
University of Windsor
High School Diploma -
Belle River District High School