Mike White
Toronto,Canada
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Prepared to handle high-volume service situations.
Overview
12
12
years of professional experience
Work History
Bartender
Rhapsody
Toronto, ON
01.2024 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
Manager
Dime on Queen
Toronto, ON
10.2021 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Bartender
Yonge Street Warehouse
Toronto, ON
11.2017 - 10.2023
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Naval Communicator
Canadian Armed Forces
Halifax, NS
04.2013 - 04.2017
- Used telecommunications systems, two-way radios and intercom system to communicate with teams.
- Performed troubleshooting to determine issues with communications systems and maintain readiness.
- Assessed situations and alerted staff to initiate emergency action.
- Reviewed emergency action messages, extracted relevant information from emergency orders and sent instructions to guide forces.
- Responded to alarms following established policies and protocols.
Education
High School Diploma -
Woodlawn High School
Dartmouth, NS06.2012
Skills
- Outstanding Customer Service
- Alcohol Ordering
- Anticipating Guest Needs
- Suggestive Selling
- Safe Serving Knowledge
- Inventory Management
- Quality Assurance
- Front of House Management
Timeline
Bartender
Rhapsody
01.2024 - Current
Manager
Dime on Queen
10.2021 - Current
Bartender
Yonge Street Warehouse
11.2017 - 10.2023
Naval Communicator
Canadian Armed Forces
04.2013 - 04.2017
High School Diploma -
Woodlawn High School
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