Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Sanchez

EtobicokeToronto,Ontario

Summary

Proven leader in enhancing operational efficiency and customer satisfaction at Vincor Ltd, adept at workflow management and fostering client relationships. Leveraged attention to detail and excellent communication to drive team collaboration and achieve significant improvements in service delivery. Expert in complaint resolution and safety awareness, consistently exceeding performance targets.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job General Labour . Ready to help team achieve company goals.


Highly trained Production Line Worker versed in safe hand and power tool operation. Skilled in reading and interpreting schematics. Efficient professional known for having attention to detail and excellent record of teamwork. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Gathering Service

Vincor Ltd
06.2022 - 07.2024
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Conducted thorough inspections of serviced equipment to identify potential issues before they escalated into costly repairs or replacements.
  • Collaborated with cross-functional teams to complete complex projects within tight deadlines, resulting in increased overall efficiency.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Planned work calendar by scheduling appointments and tracking customer service requests.

Picking, Packing and Shipping

Hermes Bakery
09.2021 - 06.2022
  • Minimized returns due to damage or incorrect orders through diligent attention to detail when picking items from shelves.
  • Improved on-time delivery rates by closely monitoring shipment progress and proactively addressing potential delays.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
  • Managed stock levels efficiently, conducting routine audits to prevent overstocking or shortage situations.
  • Supported a positive work environment through consistent communication and teamwork, fostering strong relationships among colleagues.
  • Reduced shipping errors by conducting thorough quality checks for all outgoing packages.
  • Expedited order fulfillment, coordinating effectively with the warehouse team to ensure timely dispatch of products.
  • Initiated proof of delivery documents to trace lost shipments.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Streamlined order processing with meticulous record-keeping and accurate documentation of shipments.
  • Assisted in training new hires on company protocols and best practices for packing and shipping operations.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Monitored Type material system for fault-free operations to promote safety for team.
  • Coordinated cross-functional efforts between departments for seamless integration of packing and shipping activities within the broader business ecosystem.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Sorted and delivered materials to different work areas and staff.
  • Conducted research to address shipping errors and packaging mistakes.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Production Line Worker, Packaging

Fiera Foods
05.2018 - 09.2021
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Followed instructions to make products in line with customer specifications.
  • Boxed, labeled, and transported items to support assembly operations.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Packaged and labeled products using automated equipment.
  • Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
  • Inspected extruded product for appearance and size defects according to specifications.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
  • Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
  • Prioritized tasks to meet personal and team production targets.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Increased productivity through effective time management skills, prioritizing tasks based on urgency and importance.
  • Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
  • Trained new employees by demonstrating operation of production line machinery.
  • Improved production line efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Performed basic maintenance of production equipment to prevent downtime.
  • Contributed to waste reduction initiatives by identifying opportunities for recycling or repurposing materials during the production process.
  • Collaborated effectively with quality control teams to address any defects or inconsistencies found during inspections promptly.
  • Assisted in training new hires on proper assembly techniques and safety procedures, promoting a safe work environment for all employees.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Prepared reports and technical documentation of day-to-day production processes.

Picking Packer

Pur Gum
01.2018 - 05.2018
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
  • Contributed to warehouse organization by regularly restocking shelves, ensuring items were easily accessible for staff.
  • Optimized workflow through effective collaboration with other departments such as shipping and receiving teams, contributing to overall operational efficiency.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Maximized space utilization within the warehouse by consolidating picked items into appropriate containers or pallets based on size and weight requirements.
  • Exceeded daily performance targets through efficient time management and prioritization of tasks.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Supported the training of new employees, sharing best practices and knowledge of warehouse procedures.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Recorded daily activities for inventory control.
  • Maintained store assets with effective loss prevention strategies.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Store Manager and Cashier

Dany’s Store
09.2011 - 12.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Upsold additional products and services to increase revenue.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.

Education

Bachelor"s Degree - Business Administration

Universidad Autónoma De Chiapas
Tuxtla Gutiérrez , Chiapas, México
09.2017

Skills

  • Client Relationship Building
  • Complaint Handling
  • Workflow Management
  • Goal-oriented mindset
  • Customer satisfaction measurement
  • Customer Service
  • Attention to Detail
  • Strong Work Ethic
  • Excellent Communication
  • Team Collaboration
  • Multitasking and Organization
  • Quality Control
  • Conflict Resolution
  • Complaint resolution
  • Staff education and training
  • Service Scheduling
  • Documentation And Reporting
  • Service Recommendations
  • Cash Handling
  • Safety awareness
  • Valid Driver's License
  • Multitasking
  • Teamwork and Collaboration
  • Workplace Cleanliness
  • Safety Procedures
  • Materials Management
  • Product Labeling and Packaging
  • Production Scheduling
  • Shipping Orders
  • Teamwork and Communication
  • Good Communication
  • Punctual and Reliable
  • Line Work
  • Positive Attitude
  • Picking and Packing

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Gathering Service

Vincor Ltd
06.2022 - 07.2024

Picking, Packing and Shipping

Hermes Bakery
09.2021 - 06.2022

Production Line Worker, Packaging

Fiera Foods
05.2018 - 09.2021

Picking Packer

Pur Gum
01.2018 - 05.2018

Store Manager and Cashier

Dany’s Store
09.2011 - 12.2017

Bachelor"s Degree - Business Administration

Universidad Autónoma De Chiapas

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Jessica Sanchez