Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Sagastume

Sociology
Los Angeles

Summary

Experienced Quality Control Inspector adept at conducting thorough inspections, assessments, and detailed reporting on quality issues. Skilled in implementing effective quality control enhancements that improve production efficiency. Collaborates seamlessly with production teams to address negative trends and promote a culture of continuous improvement.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Quality Control Inspector

SMX Staffing
06.2025 - Current
  • Inspected outgoing materials for accuracy and quality.
  • Collaborated with production staff to establish and meet quality standards
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Passenger Service Agent

G2 Secured Staff
11.2023 - 06.2025
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
  • Escorted handicapped passengers from terminal to aircraft.

Order Fulfillment Specialist III

The Black Tux
08.2019 - 11.2023
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Maintained detailed records of order activity, providing valuable insights into trends that informed future business decisions and strategies.
  • Enhanced communication between departments by establishing regular meetings and reporting mechanisms for order status updates.
  • Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
  • Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
  • Continuously sought opportunities for process improvements within the order fulfillment department, resulting in increased productivity levels and higher rates of customer satisfaction.
  • Implemented cost-saving measures such as negotiating better shipping rates, resulting in significant savings for the company without compromising on quality or speed of service.
  • Streamlined workflows within the department by identifying bottlenecks and reallocating resources where necessary to minimize delays in order processing times.
  • Collaborated with warehouse team to maintain optimal stock levels, reducing backorders and improving delivery times.
  • Minimized loss due to damaged or misplaced inventory by conducting thorough audits and implementing corrective action plans when necessary.
  • Improved order fulfillment efficiency by streamlining processes and implementing inventory control measures.
  • Supported cross-functional initiatives, working closely with other departments to address order-related issues and ensure a seamless customer experience.
  • Trained new employees on all aspects of the order fulfillment process, fostering a knowledgeable workforce capable of handling increased workload during peak seasons.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Airline Customer Service Agent

Menzies Aviation
03.2019 - 08.2019
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
  • Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Production Worker

Chef’d
03.2017 - 01.2019
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Organized work to meet demanding production goals.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.

Education

Bachelor of Arts - Sociology

California State University, Dominguez Hills
Carson, CA
05-2027

Associate of Arts - Sociology

El Camino College
Torrance, CA
06-2025

Skills

Quality inspection documentation

Product quality evaluation

Quality assessment

Effective written communication

Detail-oriented

Collaborative team development

Skilled in data interpretation

Effective team engagement

Flexibility in changing environments

Effective time management

Effective communication skills

Strategic decision-making

Timeline

Quality Control Inspector

SMX Staffing
06.2025 - Current

Passenger Service Agent

G2 Secured Staff
11.2023 - 06.2025

Order Fulfillment Specialist III

The Black Tux
08.2019 - 11.2023

Airline Customer Service Agent

Menzies Aviation
03.2019 - 08.2019

Production Worker

Chef’d
03.2017 - 01.2019

Bachelor of Arts - Sociology

California State University, Dominguez Hills

Associate of Arts - Sociology

El Camino College

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Jessica SagastumeSociology