Jessica Ruiz
Oceanside,CA
Summary
Personable and organized with strong communication skills and positive attitude. Committed to providing exceptional service and ensuring customer satisfaction. Professional volunteer skilled in community engagement and support services. Strong focus on team collaboration and adapting to changing needs. Proficient in organizing events, providing compassionate care, and fostering inclusive environments. Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly.
Overview
4
4
years of professional experience
Work History
To-Go Specialist
Olive Garden
11.2023 - Current
- Processed to-go orders efficiently, ensuring accuracy and customer satisfaction.
- Coordinated order preparation with kitchen staff to maintain timely delivery.
- Managed payment transactions using point-of-sale systems accurately and promptly.
- Assisted guests with menu selections for takeout orders, enhancing overall dining experience.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Volunteer
St Paul Catholic Church & School
01.2021 - Current
- Evaluated program outcomes, providing insights for future strategic planning efforts.
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
- Led and developed youth programs to enhance engagement and participation.
- Mentored junior leaders, fostering professional growth and skill development.
Hostess
Olive Garden
03.2023 - 11.2023
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Coordinated with servers and kitchen staff to communicate guest needs and special requests.
- Monitored dining area for cleanliness, maintaining high standards of ambiance.
- Handled guest inquiries and concerns with professionalism, enhancing overall experience.
Education
High School Diploma -
Clear Lake High School
Houston, TX05.2024
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH12-2027
Skills
- Strong multitasking
- Quick learner
- Cleanliness
- Teamwork and collaboration
- Problem-solving abilities
- Initiative-taking
Daughters Of The American Revolution
Awarded for exemplary patriotism, academic achievement, leadership, and civic responsibility through participation in the JROTC program.
Languages
Spanish
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Passionate about balancing physical health with mental and emotional wellness
- Playing violin or guitar helps me regulate my emotions by relaxing
Timeline
To-Go Specialist
Olive Garden
11.2023 - Current
Hostess
Olive Garden
03.2023 - 11.2023
Volunteer
St Paul Catholic Church & School
01.2021 - Current
High School Diploma -
Clear Lake High School
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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