Summary
Overview
Work History
Education
Skills
Certification
Interests
Community Outreach
Timeline
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Jessica Rudkowski

Assistant Service Manager
Gibbons,Canada

Summary

Highly motivated Assistant Service Manager with 14 years of automotive service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Solutions and goal oriented, while being highly adaptable to many different work settings. Articulate, energetic, and results driven with a passion for developing relationships and providing an exceptional experience for both staff and clients.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Assistant Service Manager

Northgate GMC
Edmonton, Alberta
06.2022 - Current
  • Maintain team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Meet with customers to discuss service needs and develop effective and practical solutions.
  • Establish team priorities, maintain schedules and monitor performance.
  • Define clear targets and objectives and communicate to other team members.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Service Advisor

Go Auto - Team Ford
Edmonton, AB
04.2015 - 04.2022
  • Customer experience driven, with strong focus on effective communication, understanding and interpreting needs, and creative problem solving.
  • Created, sold/advised, and managed customer work orders in an efficient manner to ensure an positive experience from start to finish.
  • Building and maintaining customer relationships, working well in a fast paced team environment while being self driven, goal oriented, and highly organized.

Service Coordinator/Advisor

Sherwood Park Toyota
Sherwood Park, AB
01.2009 - 03.2015


  • Effectively communicated with customers throughout the service process to ensure positive experience. Adapted to fit customers needs, and provide detail oriented service in a fast paced environment.
  • Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
  • Designed individualized service plans that took into account clients' goals, needs, and warranty parameters.

Education

Leadership Development Program

University of Alberta School of Business
Edmonton, AB
09.2018 - 11.2018

High School Diploma -

Victoria School of The Arts
Edmonton, AB
09.2005 - 06.2008

Skills

Service planning

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Certification

Leadership Development Certificate - University Of Alberta School of Business

Interests

Long distance running

Personal and professional development

Reading

Community Outreach

On the board of directors and active volunteer for the Rock Soup Greenhouse and Food Bank. Focused on community engagement and empowerment for all people while encouraging food security. 

Timeline

Assistant Service Manager

Northgate GMC
06.2022 - Current

Service Advisor Excellence Program

12-2019

Leadership Development Certificate - University Of Alberta School of Business

11-2018

Leadership Development Program

University of Alberta School of Business
09.2018 - 11.2018

Service Advisor

Go Auto - Team Ford
04.2015 - 04.2022

Service Coordinator/Advisor

Sherwood Park Toyota
01.2009 - 03.2015

High School Diploma -

Victoria School of The Arts
09.2005 - 06.2008

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Jessica RudkowskiAssistant Service Manager