Jessica Rosales
Inglewood
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Bilingual Teacher's Assistant
HeyTutor
02.2024 - 06.2024
- Served as translator and interpreter for written and verbal communication to students, and parents.
- Supported teacher in classroom discipline and maintained standards of pupil behavior.
- Enforced rules and instructions to maintain discipline.
- Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Graded and provided feedback on assignments.
Patient Services Coordinator
Speech Improvement Center
08.2022 - 03.2023
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Used software to maintain electronic patient files, successfully maintaining over multiple patient files.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Telephoned and interviewed patients and family members to obtain pre-registration information.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Contacted insurance company to verify patient coverage before visit.
- Greeted and assisted patients with check-in procedures.
Front Desk Receptionist
Toyota Sports Performing Center
01.2019 - 03.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Pulled and organized requested documentation.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Reviewed files to check for complete and accurate information.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Restaurant Hostess
P.F. Chang's Bistro
01.2016 - 10.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
Bachelor of Arts - Communication Studies
California State University - Northridge
05.2022
High School Diploma -
Animo Leadership Charter Highschool
06.2012
Skills
- Reliable and punctual
- Courteous and professional
- Customer service
- Attention to detail
- Strong multitasking
- Communication skills
- Phone and email etiquette
- Bilingual communication
- Microsoft Office
- Teamwork and cooperation
Timeline
Bilingual Teacher's Assistant
HeyTutor
02.2024 - 06.2024
Patient Services Coordinator
Speech Improvement Center
08.2022 - 03.2023
Front Desk Receptionist
Toyota Sports Performing Center
01.2019 - 03.2020
Restaurant Hostess
P.F. Chang's Bistro
01.2016 - 10.2017
High School Diploma -
Animo Leadership Charter Highschool
Bachelor of Arts - Communication Studies
California State University - Northridge
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