Jessica Romanciuc
Calgary,AB
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments. Proven leader in high-volume dining, adept at enhancing guest engagement and ensuring food safety at Brewdog Las Vegas. Excelled in problem-solving and hospitality service, significantly boosting customer satisfaction. Skilled in guest service prioritization and maintaining allergy awareness, fostering a positive and efficient dining experience.
Overview
4
4
years of professional experience
Work History
Server Lead
Brewdog Las Vegas
11.2022 - 04.2024
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Server
Galpao Gaucho Steakhouse
10.2020 - 11.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma - Hospitality And Tourism Management
Southern Alberta Institute of Technology
Calgary, AB12.2025
Skills
- Guest Engagement
- Safe Food Handling
- Strong Work Ethic
- Food safety practices
- Allergy awareness
- High-volume dining
- Service prioritization
- Hospitality service expertise
- Problem-solving aptitude
- Task Prioritization
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Server Lead
Brewdog Las Vegas
11.2022 - 04.2024
Server
Galpao Gaucho Steakhouse
10.2020 - 11.2021
Diploma - Hospitality And Tourism Management
Southern Alberta Institute of Technology
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