Jessica Roland
San Diego
Summary
Registered Behavioral Therapist with a passion for helping others grow and succeed. Over 6 years of customer service experience. Proven ability to communicate effectively, resolve conflicts, and build rapport with diverse individuals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Behavioral Autism Therapies
07.2024 - Current
- Worked one on one with clients across both at home and school settings
- Collected data, maintained session notes and documented continued client progress
- Learned specialized behavior approaches to implement behavioral strategies.
- Worked as part of a collaborative team to address changing needs of children and families
Server
Santa Barbara FisHouse
08.2022 - 07.2024
- Provided exceptional customer service, efficiently managed table assignments, and resolved customer complaints to maintain a positive dining atmosphere.
- Accurately took and entered orders, collaborated with kitchen staff, and delivered food and beverages promptly to over 50 customers a day
- Handled cash and card transactions with precision, assisted in training new staff, and maintained a clean and safe work environment.
Front Line Cashier
Destined For Grace Thrift Store Charity
05.2021 - 08.2022
- Greeted customers upon arrival and provided assistance with any shopping needs
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Informed customers of promotions and special offers to increase sales.
- Approached and solved problems with initiative and sound judgment.
- Trained new retail team members in customer service and company policies.
Education
Bachelor of Science - Psychology And Brain Science
University of California, Santa Barbara
Santa Barbara, CA06-2024
Skills
- Reliable and Responsible
- Strong organizational skills
- Exceptional customer service
- Strong work ethic
- Adaptable and flexible
- Effective communication
Accomplishments
- Received Therapist Of the Year in 2024, my first year at B.A.T.
- Received Most Consistent School Therapist Award in 2025 at B.A.T.
Certification
C.P.I (Crisis Prevention Intervention) Certified
Timeline
Registered Behavior Technician
Behavioral Autism Therapies
07.2024 - Current
Server
Santa Barbara FisHouse
08.2022 - 07.2024
Front Line Cashier
Destined For Grace Thrift Store Charity
05.2021 - 08.2022
Bachelor of Science - Psychology And Brain Science
University of California, Santa Barbara