Jessica Rodriguez
Buena Park
Summary
Dynamic Front of House Manager with extensive experience at Chick-Fil-A, excelling in guest relations and staff management. Proven track record in enhancing workflow efficiency and fostering a positive team environment. Skilled in conflict resolution and strategic planning, ensuring exceptional service and satisfaction for all guests.
Overview
6
6
years of professional experience
Work History
Front of House Manager
Chick-Fil-A Restaurant
10.2022 - Current
- Supervised daily front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored team members on customer service best practices and operational standards.
- Implemented processes to enhance workflow efficiency
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Performed cash handling activities and secured nightly bank deposits.
Front of House Team Leader
Chick-Fil-A Restaurant
01.2020 - 10.2022
- Trained and mentored team members on service standards and best practices.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Resolved conflicts among team members swiftly and professionally, promoting a harmonious work environment.
Front of House Team Member
Chick-Fil-A Restaurant
06.2019 - 01.2020
- Operated point-of-sale systems accurately for efficient order processing and cash handling.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
Education
Bachelor of Arts - Graphic Design
California State University, Long Beach
Long Beach, CA12-2026
Skills
- Guest relations
- Conflict resolution
- Staff management
- Workflow planning
- Task delegation
- Catering services
- Strategic planning
Timeline
Front of House Manager
Chick-Fil-A Restaurant
10.2022 - Current
Front of House Team Leader
Chick-Fil-A Restaurant
01.2020 - 10.2022
Front of House Team Member
Chick-Fil-A Restaurant
06.2019 - 01.2020
Bachelor of Arts - Graphic Design
California State University, Long Beach