JESSICA RODRIGUEZ
Los Angeles
Summary
Dynamic and detail-oriented Police Dispatcher with extensive experience at the Monterey Park Police Department. Proven ability to prioritize high-stress situations while maintaining confidentiality. Skilled in data entry and excellent communication, effectively coordinating responses and ensuring accurate information flow. Committed to enhancing with the community through teamwork and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Monterey Park Police Department
10.2023 - Current
- Operate multi-line telephone system to efficiently manage emergency and non-emergency calls.
- Provided accurate information to callers regarding police services and procedures.
- Monitor radio communications for dispatching officers and coordinating responses.
- Recorded detailed notes of incidents, ensuring clarity and accuracy for future reference.
- Input and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information
- Adapted quickly to high-stress situations while prioritizing incoming requests for assistance.
- Handle sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
Police Service Officer
Alhambra Police Department
04.2022 - 10.2023
- Assisted the public at the front counter, Provide appropriate copies of Police Reports, Issue Parking Permits, Handling the Cash Register, Processed Clearance Letters, Processed Rap Sheets of arrested persons, Entering CHP-180's, Missing person's, Entered emergency protection orders into the system
- Answered Phones Properly, Transferred Calls
- Entered Vehicles on the Do Not Cite System
- Released Impounded Vehicles to citizens
Police Dispatcher
Alhambra Police Department
01.2022 - 04.2022
- Operate multi-line telephone system to efficiently manage emergency and non-emergency calls.
- Provided accurate information to callers regarding police services and procedures.
- Monitor radio communications for dispatching officers and coordinating responses.
- Recorded detailed notes of incidents, ensuring clarity and accuracy for future reference.
- Input and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information
- Adapted quickly to high-stress situations while prioritizing incoming requests for assistance.
- Handle sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
Community Service Officer
Monterey Park Police Department
11.2014 - 01.2022
- Assigned to enforce parking violations
- Assisted officers in various activities such as Storing/Impounding Vehicles and traffic control
- Assisted with special Details for Chief and Captain
- Performed some clerical duties such as creating excel files, filing, assisting with payroll, looking up police records
- Received and followed up on parking concerns and problems from the MPK residents.
Education
High School Diploma -
Garfield High School
Los Angeles, CAAssociate of Arts - Administration of Justice
ELAC
Monterey Park, CA12-2012
Skills
- Teamwork and collaboration
- Prioritizing situations
- Multitasking
- Excellent communication
- Data entry
- Information gathering
- Confidentiality
- Problem-solving
- Time management
Certification
- Certificate of Achievement - Administration of Justice -November 2014 - ELAC
- Certificate of Achievement - Administration of Justice Law Emphasis - November 2014 - ELAC
- Certificate of Achievement - Administration of Justice Sociological Emphasis - November 2014 - ELAC
- Certificate of Achievement - Basic Police Academy Preparation - November 2014- ELAC
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Police Dispatcher
Monterey Park Police Department
10.2023 - Current
Police Service Officer
Alhambra Police Department
04.2022 - 10.2023
Police Dispatcher
Alhambra Police Department
01.2022 - 04.2022
Community Service Officer
Monterey Park Police Department
11.2014 - 01.2022
High School Diploma -
Garfield High School
Associate of Arts - Administration of Justice
ELAC