Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Rodriguez

Salinas

Summary

Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with years of hands-on experience. Demonstrated organizational and communication skills to foster a welcoming environment.

Overview

5
5
years of professional experience

Work History

Customer Care Specialist

SPCA For Monterey County
08.2022 - Current
  • Assist over 50 customers daily during animal intake and adoptions.
  • Identify customer issues with products or services, investigate causes and initiate resolutions.
  • Trained new employees on customer care procedures to eliminate inefficiencies.

Animal Camp Assistant

SPCA For Monterey County
05.2022 - 08.2022
  • Coordinated recreational materials, supplies, and snacks for activities to meet special needs and dietary restrictions.
  • Educated campers about the SPCA organization and proper animal care and safety.
  • Trained jr. Volunteers on assisting camp activities and following safety procedures involving 40 + campers.

Shift Lead

Togos Sandwiches
02.2020 - 01.2022
  • Enforced company policies and regulations with employees to efficiently serve over 100 customers per day.
  • Scheduled & facilitated numerous catering orders
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Associate of Arts - Humanities

Hartnell College
Salinas, CA
07.2023

High School Diploma -

North Salinas High School
Salinas, CA
05.2018

Skills

Customer Relations

I provide a professional and supportive customer experience

Web & Tech Savvy

I have a good understanding in modern technology

Bilingual & Biliterate in English & Spanish

I reach a large scale of Monterey County's demographic

Interpersonal skills

I build and maintain positive relationships with within the workspace

References

References available upon request.

Timeline

Customer Care Specialist

SPCA For Monterey County
08.2022 - Current

Animal Camp Assistant

SPCA For Monterey County
05.2022 - 08.2022

Shift Lead

Togos Sandwiches
02.2020 - 01.2022

Associate of Arts - Humanities

Hartnell College

High School Diploma -

North Salinas High School

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Jessica Rodriguez