Hector Miguel Romero Gutierrez
Goleta
Summary
Highly enthusiastic professional with over 10 + years of excellent customer service experience. Highly skilled with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Server
Flor De Maiz Mexican Restaurant
Santa Barbara
09.2019 - Current
- Quietly and efficiently upsell, deliver food, drink items, and answer special requests at small and large events.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stay informed about daily specials, new menu items, promotions, and inform customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Lure Fish House
Santa Barbara
01.2016 - 10.2019
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Ensured proper sanitation of bar areal, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Effectively multitasked within fast-paced environment.
Bartender/Server
Enterprise Fish Co.
03.2014 - 11.2016
- Received frequent customer compliments for going above and beyond normal duties.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Banquet Operations
Omni Catering Company
02.2012 - 12.2018
- Expert in setting up banquet tables in detail for more than 200 guests.
- Maintained accurate records of food production and sales activities for each event.
- Assisted in developing marketing strategies to maximize banquet sales opportunities.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Education
Associate of Arts - Technician
Santa Barbara City College
Santa Barbara, CA01.2015
High School Diploma -
San Marcos High School
Santa Barbara, CA01.2010
Skills
- Menu knowledge
- Event setup
- Customer service
- Sales techniques
- Problem solving
- Multitasking and prioritization
- Table monitoring and turnover
- Catering experience
- Reliability
- Effective customer upselling
- Hospitality Standards
- Foreign language proficiency
Accomplishments
- Energetic work attitude, works well without supervision, providing exceptional customer service.
- Skilled at learning new concepts quickly while working well under pressure.
- Ability to handle fast-paced environment, prioritize and remain focused on the essence of an issue.
- Excellent multi-tasker, team support, delivers exceptional service.
- Excellent guest service skills and strong guest relationship builder.
- Bilingual, Fluent in Spanish and English with the ability to translate.
- Reliable, clean, punctual and committed.
- Answered questions about menu selections, up-sells and recommendations.
Timeline
Server
Flor De Maiz Mexican Restaurant
09.2019 - Current
Server
Lure Fish House
01.2016 - 10.2019
Bartender/Server
Enterprise Fish Co.
03.2014 - 11.2016
Banquet Operations
Omni Catering Company
02.2012 - 12.2018
Associate of Arts - Technician
Santa Barbara City College
High School Diploma -
San Marcos High School