Jessica Robles
Moorpark
Summary
Dynamic leader with a proven track record at Habit Burger, enhancing operational efficiency and driving revenue growth through strategic management and staff development. Excelled in operations management and team motivation, achieving significant improvements in customer satisfaction and employee performance. Skilled in inventory control and fostering a positive work environment, consistently delivering high-quality service.
Professional manager with proven track record in leading teams and driving business growth. Skilled in strategic planning, operations management, and financial oversight. Known for fostering collaboration, adapting to change, and delivering consistent results. Adept at navigating complex challenges while maintaining focus on organizational objectives and team success.
Overview
13
13
years of professional experience
Work History
Senior General Manager
Habit Burger
07.2018 - Current
- Leveraged data-driven insights to inform management decisions on resource allocation, staffing levels, and performance improvement initiatives.
- Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
- Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
- Drove revenue growth with targeted marketing campaigns designed to increase brand awareness among potential customers.
- Championed customer-centric approaches for better service delivery, resulting in increased client retention rates and positive brand reputation.
- Established a culture of continuous improvement by promoting employee engagement initiatives and cultivating open lines of communication across all levels of the organization.
- Enhanced team productivity by implementing strategic management practices and fostering a collaborative work environment.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Assistant Manager
El Pollo Loco Restaurant
10.2011 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Moorpark Community High
Moorpark, CA06-2013
Skills
- Staff training and development
- Money handling
- Operations management
- Team motivation
- Staff supervision
- Staff training
- Task delegation
- Workload management
- Organizational development
- Retail operations
- Customer rapport
- Recruiting and interviewing
- Cost reduction
- Staff development
- Profitability optimization
- Sales growth
- Sustainability initiatives
- Sales reporting
- P&L management
- Employee performance evaluations
- Key performance indicators
- Cost control
- Store operations
- Health and safety
- Operational efficiency
- Inventory control
- Employee scheduling
Languages
Spanish
Full Professional
Timeline
Senior General Manager
Habit Burger
07.2018 - Current
Assistant Manager
El Pollo Loco Restaurant
10.2011 - 07.2018
High School Diploma -
Moorpark Community High
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