Jessica Robidoux
Summary
Over 18 years experience within retail sales, providing outstanding team management, marketing strategies, store expansion, financial oversight and customer service. Proven success in designing key strategies to increase revenue, institute loss prevention, deliver staff training and oversee operations within multiple locations.. Maintains a positive focus and logical decision making in high pressure situations.
Overview
16
16
years of professional experience
Work History
Area Manager Multiple Locations
Pink Martini Collection
03.2021 - 11.2023
- Led employees in the planning, implementation and execution of merchandising and operating initiatives
- Worked with the owner and employees to identify opportunities within the stores, and to developed solutions and action plans for idea implementation
- Reduced employee turnover by 75% due to improvements in training and scheduling
- Created the weekly schedule for all employees
- Provided timely feedback to the owner and employees on individual and department performance
- Oversaw and recorded the delivery of merchandise, compared records with merchandise ordered and reported discrepancies in order to control costs
- Improved sales by 35% by teaching employees new upselling techniques
- Vetted resumes, conducted interviews, and hired all new employees
- Resolved employee and customer conflicts in a patient and timely manner
- Ensured customer loyalty by providing exceptional customer service
- Responded to customer's questions and resolved their problems and needs in a friendly, accurate and timely manner
- Supervised multiple locations and employees per shift
- Ensured that payroll remains within the projected hours set by the head office
- Monitored and maintained proper store cleanliness, appearance and maintenance
- Managed and counted cash drawer totals
- Conducted store inventory counts and reconciliations
- Supervised and maintained proper stock levels through appropriate product ordering
- Protected employees and customers by providing a safe and clean store environment
- Conducted personnel performance appraisals to assess training needs
- Informed the owner of major team milestones, developments, and concerns
- Prepared, managed, and revised weekly schedules, as well as plans and conducted store and staff meetings.
Flagship Manager and Area Manager
The Great Canadian Sox Co.
07.2018 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
The Shoe Company
05.2017 - 06.2018
Assistant Front Store Manager
Shoppers Drug Mart
01.2016 - 01.2017
Acting Manager, Assistant Manager, Inventory Manager, Merchandiser and Senior Sales Associate
Town Shoes
01.2008 - 01.2017
Education
High School Diploma -
Notre Dame
Toronto, Ontario06.2004
Skills
- Proficient in Microsoft Office
- WSIB certified
- Customer Service
- Critical Thinking
- Leadership
- Teamwork
- Problem Solving
- Active Listening
- First Aid
- Smart Serve Certified
- CannSell Certified
- Team Development
Languages
English
French
Timeline
Area Manager Multiple Locations
Pink Martini Collection
03.2021 - 11.2023
Flagship Manager and Area Manager
The Great Canadian Sox Co.
07.2018 - 03.2020
Assistant Manager
The Shoe Company
05.2017 - 06.2018
Assistant Front Store Manager
Shoppers Drug Mart
01.2016 - 01.2017
Acting Manager, Assistant Manager, Inventory Manager, Merchandiser and Senior Sales Associate
Town Shoes
01.2008 - 01.2017
High School Diploma -
Notre Dame
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