Jessica Robert
Gatineau,Canada
Summary
I am a detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergencies and providing crisis intervention. Exercises sound judgment during crises and emergencies. I would also consider myself a dedicated care worker, passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills. In previous roles, I obtained experience in administrative tasks such as data entry, filing, and managing correspondence. Strengths include strong organizational skills, the ability to manage multiple tasks simultaneously, and the ability to adapt quickly to new processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
Commissionaires Ottawa
Ottawa, Canada
09.2024 - Current
- Resolve situations while maintaining compliance with policies and procedures.
- Professional work ethic in daily duties.
- Communicates clearly and concisely while using the best means of communication. (verbal and written).
- Created detailed investigation, incident, and accident reports to maintain accurate records.
Analyzed data for incident reports to assist in risk management strategies. - Addressing emergencies swiftly, demonstrating composure
- Responded to phone calls promptly, ensuring customer satisfaction.
- Structuring First Aid packages
- Proficient in utilizing various computer programs efficiently
- Answered questions from the public regarding facility rules and regulations.
- Monitored closed-circuit television systems.
- Provided customer service assistance to staff and visitors in a professional manner.
- Investigated suspicious activity and reported findings to management.
Personal Support Worker
St. Patrick’s Home of Ottawa
Ottawa, Canada
06.2023 - 09.2024
- Administering personal care and aid to clients with activities of daily living (ADLs) encompassing bathing, grooming, dressing, eating, and mobility
- Improved patient outlook and daily living through compassionate care.
- Maintaining client records and updating them according to changes in the client’s situation or plan of care.
- Delivering cognitive, social, and emotional support for patients and families
- Experienced with the operation of mechanical lifts, whirlpool baths, geriatric chairs, and Sera lifts.
- Infection prevention protocols
- Organized paperwork related to patient treatments and maintained accurate records.
- Ensured that all necessary supplies are available for providing quality patient care.
- Record patient vitals and oversee ongoing health conditions
- Assistance with resident arrival, transfer, or departure.
- Performing other tasks delegated by a Registered Nurse (RN) or a Registered Practical Nurse (RPN) within the scope of practice.
Personal Support Worker
Perley Health
Ottawa , Canada
12.2018 - 05.2023
- Supporting daily living functions, such as personal hygiene
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Organized paperwork related to patient treatments and maintained accurate records.
- Monitored changes in client behaviour and reported any concerns to nursing staff.
- Ability to take patients' vitals and monitor them.
- Attending to residents’ call bells efficiently
- Worked within their SBSU unit and delivered patient-centered care for patients with responsive behaviours.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Personal Support Worker
Chartwell Retirement Residence
, Canada
08.2017 - 12.2018
- Assisting with daily living activities, such as personal care
- Aid clients with practical aspects such as personal hygiene, nutrition, mobility.
- Operated mechanical lifts.
- Catheter Care
- Assisting with medication and medication reminders
Education
Personal Support Worker -
Algonquin College
Ottawa, ON05.2017
Administrative studies -
Western Quebec Career Centre
Aylmer, QC02.2014
High School Diploma -
Philemon Wright High School
Gatineau, QC06.2012
Skills
- Many years of experience in customer service
- Attention to detail
- Conflict resolution
- De-escalation techniques
- Management of material resources
- Ability to adapt to change and remain flexible
- Ability to work well independently and as a team player
- Problem solving
- Proficient in working under pressure
- Always maintain client privacy
- Highly organized
Certification
- Ontario Security Guard Course (OSGC)
- Ontario Guard License
- Standard First Aid & CPR/AED Level – C
- Smart Serve Certification
- Verbal Intervention Training
- Naloxone Training
- Personal Support Worker Diploma
- Administrative Studies Diploma
- Secondary School Diploma
- Valid Driver’s License
- Current Police Record Check on File
- Fully Vaccinated Against COVID-19
- Food Handler's Certification
- Top Secret Security Clearance
- GPA Course Completed
Timeline
Security Guard
Commissionaires Ottawa
09.2024 - Current
Personal Support Worker
St. Patrick’s Home of Ottawa
06.2023 - 09.2024
Personal Support Worker
Perley Health
12.2018 - 05.2023
Personal Support Worker
Chartwell Retirement Residence
08.2017 - 12.2018
Personal Support Worker -
Algonquin College
Administrative studies -
Western Quebec Career Centre
High School Diploma -
Philemon Wright High School
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