Jessica Rivas
Pacoima
Summary
Telemarketing professional prepared for this role with solid background in customer engagement and sales techniques. Known for consistently achieving targets through effective communication and adaptability. Proven ability to collaborate with team members and respond to dynamic needs, ensuring client satisfaction and retention.
Experienced with persuasive communication, critical for effective telemarketing. Utilizes customer relationship management skills to foster client trust and engagement. Track record of achieving sales targets by overcoming objections and delivering tailored solutions.
Overview
12
12
years of professional experience
Work History
Telemarketer/Cold Caller
US Postage Meter Center
04.2019 - 01.2025
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Completed daily and weekly sales reporting using assigned tools.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded and updated customer information in online systems.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Sales Representative
US Postage Meter Center
04.2019 - 01.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
Accounting Assistant/Sales Representative
US Postage Meter Center
04.2019 - 01.2025
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Input financial data and produced reports using CRM software.
- Inspected account books and recorded transactions.
Sales Representative Intern
Moon Valley Nurseries California
07.2015 - 05.2018
- Increased sales leads by conducting market research and identifying potential clients.
- Boosted customer satisfaction rates by promptly addressing inquiries and resolving issues.
- Analyzed competitor offerings to identify unique selling points for our products in the marketplace.
- Negotiated favorable terms with clients, securing contracts that maximized profit margins without compromising quality or delivery timelines.
- Played an active role in weekly sales meetings, sharing insights on current deals, market trends, and competitive analysis.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Managed customer expectations and helped navigate sales processes.
- Analyzed customer feedback and identified areas for improvement.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
Retail Sales Associate
Lovely Space
03.2013 - 04.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Coordinated with stock team to expedite restocking of high-demand items.
- Managed efficient cash register operations.
Education
No Degree - Medical Assistant
Kaplan College
North Hollywood, CA05-2015
High School Diploma -
Discovery Charter Preparatory Charter High School
Sylmar, CA06-2014
Skills
- Customer service
- Customer engagement
- Inbound and outbound calls
- Negotiation and persuasion
- Data entry
- Lead generation
- Email and telephone etiquette
- Persuasive speaking
- Negotiation
Accomplishments
- Documented and resolved customers issues regarding the products which led to a satisfying and understanding client.
- Resolved product issue through consumer testing.
- Achieved outstanding satisfaction through effectively helping with my customers needs.
- Brought in new customers on a daily/weekly basis.
- Exceeded expected weekly and monthly quota numerous times.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Telemarketer/Cold Caller
US Postage Meter Center
04.2019 - 01.2025
Sales Representative
US Postage Meter Center
04.2019 - 01.2025
Accounting Assistant/Sales Representative
US Postage Meter Center
04.2019 - 01.2025
Sales Representative Intern
Moon Valley Nurseries California
07.2015 - 05.2018
Retail Sales Associate
Lovely Space
03.2013 - 04.2015
No Degree - Medical Assistant
Kaplan College
High School Diploma -
Discovery Charter Preparatory Charter High School
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