Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Ripley

San Bernardino

Summary

Seeking an entry-level position to utilize my administrative skills and provide excellent customer service to ensure the efficient functioning of an office environment. Detailed-oriented, organized, and strong communicator with strong work ethics and a passion for helping others.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Case Manager

Operation Grace
04.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Office Clerk

San Bernardino County
04.2024 - 03.2025
  • Operated office equipment including commuters, printers, copiers, and scanners
  • Verified accuracy of all paperwork prior to submitting it for processing
  • Completed data entry tasks with strong focus on accuracy and data integrity
  • Trained new staff on clerical procedures and office policies
  • Helped with cleanliness of the Resource Room and created packets for office staff


VITA Tax Clerk

San Bernardino County
02.2024 - 04.2024
  • Directly prepared taxpayers' federal and state tax returns and answered tax related questions
  • Built trust with clients by using active listening skills in interviewing, preparing, and finalizing tax returns
  • Interviewed clients regarding all income, deductions, and credits
  • Managed calendar and arranged appointments
  • Problem solved complex tax returns in preparing an accurate return

Office Clerk

San Bernardino County
09.2023 - 02.2024
  • Provided courteous and helpful customer service
  • Interviewed Proctor
  • Completed 'Advanced' tax law, standards of conduct, and intake, interview & Quality review IRS examinations
  • Acquired new clients from cold calling and setting up appointments
  • Reviewed clients tax documents and prepared return, determining accuracy, following IRS guidelines for quality review

Education

Chino Valley Adult School
Chino, CA

Skills

  • Case management
  • Case Documentation
  • Attention to detail
  • Active Listening
  • Telephone Etiquette
  • Bookkeeping
  • Professionalism
  • Data Entry
  • Positive attitude
  • Microsoft Office Word (Intermediate) and Excel (Beginner)
  • Multitasking Abilities

Certification

Community Health Worker Curriculum Certificate

  • HIPPA Training - Expires 4/3/2026

Timeline

Case Manager

Operation Grace
04.2025 - Current

Office Clerk

San Bernardino County
04.2024 - 03.2025

VITA Tax Clerk

San Bernardino County
02.2024 - 04.2024

Office Clerk

San Bernardino County
09.2023 - 02.2024

Chino Valley Adult School

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Jessica Ripley