Jessica Rice
Hughson
Summary
Accomplished Director of Patient Care Services at Doctors Medical Center, adept in healthcare management and fostering interdisciplinary collaboration. Spearheaded a 54% HAPI prevention reduction, showcasing clinical leadership and a commitment to quality improvement. Excelled in staff development and patient safety, ensuring high-quality care and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Patient Care Services
Doctors Medical Center
01.2023 - Current
- Reporting to Chief Nursing Officer, 24 hour responsibility to develop, and lead staff in a complex acute care environment.
- Responsible for 174 FTEs for oncology/telemetry and medical/surgical departments, along with Cancer Services and Patient Education departments.
- Spearheaded HAPI prevention measures with a 54% reduction in 2024 on 3South and a 15% reduction in 2024 on 1Medical.
- Fostered a collaborative work environment to improve communication among team members and interdisciplinary collaboration.
- Maintained a focus on continuous quality improvement by analyzing performance metrics and designing targeted interventions to address identified areas of opportunity.
- Managed budgets for the department, optimizing resource allocation to maximize return on investment.
- Led initiatives aimed at reducing hospital readmissions through comprehensive discharge planning and follow-up procedures.
- Promoted employee engagement by recognizing individual achievements and fostering an inclusive work environment that valued diversity.
- Improved patient care quality by implementing evidence-based practices and clinical guidelines.
- Oversaw recruitment, hiring, and onboarding processes for new employees, ensuring a consistently high level of talent within the team.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Assistant Nurse Manager
Kaiser Permanente
03.2022 - 12.2022
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
Nurse Clinical Manager
Doctors Medical Center
03.2016 - 03.2022
- Worked closely with nurse director to develop the nursing team through education, evaluation, performance management and competency improvement.
- National Certification - Oncology Certified Nurse
- Managed 25 bed oncology unit with outpatient infusion center
- Facilitated hiring of qualified oncology and telemetry personnel by interviewing applicants and making recommendations for employment.
- Balanced department self-scheduled shifts for CNA and SEIU staff according to the collective bargaining agreement to meet operational needs including skill mix.
- Led initiatives to reduce nurse burnout by providing resilience training for staff members and promoting a culture of self-care and wellness.
- Promoted a culture of constant improvement by encouraging open feedback from staff members on processes or procedures that need adjustment.
- Boosted employee retention rates through creating supportive work environments that encourage teamwork and professional growth.
- Enhanced staff performance through continuous professional development programs, coaching, and evaluations.
Registered Nurse
Doctors Medical Center
03.2014 - 03.2016
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
Education
Master of Science - Nursing Administration
The University of Texas At Arlington
Arlington, TX04-2025
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX08-2020
Associate of Science - Nursing
San Joaquin Delta College
Stockton, CA12-2013
Skills
- Clinical leadership
- Patient safety
- Healthcare management
- Quality improvement
- Staff development
- Interdisciplinary collaboration
- Attention to detail
- Time management
- Teamwork and collaboration
- Nursing administration
Certification
- Oncology Certified Nurse
Timeline
Director of Patient Care Services
Doctors Medical Center
01.2023 - Current
Assistant Nurse Manager
Kaiser Permanente
03.2022 - 12.2022
Nurse Clinical Manager
Doctors Medical Center
03.2016 - 03.2022
Registered Nurse
Doctors Medical Center
03.2014 - 03.2016
- Oncology Certified Nurse
Master of Science - Nursing Administration
The University of Texas At Arlington
Bachelor of Science - Nursing
The University of Texas At Arlington
Associate of Science - Nursing
San Joaquin Delta College
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