Jessica Reyes
Fresno,CA
Summary
Dynamic Event Coordinator with a proven track record at Pleasanton Catering Company, excelling in event management and client relations. Adept at crisis management and fostering team collaboration, I ensure seamless event execution while enhancing client satisfaction. My strong communication skills and attention to detail drive successful outcomes in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Coordinator/Customer Service Representative
Pleasanton Catering Company
08.2021 - 03.2025
- Coordinated schedules and timelines for events.
- Managed approximately 30 incoming calls, emails, and online chat messages per day from clients.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor of Arts - Psychology
California State University, San Bernardino
San Bernardino, CA05-2025
Skills
- Event management
- Client relations
- Crisis management
- Data analysis
- Team collaboration
- Effective communication
- Time management
- Empathy development
- Event planning
- Guest relations
- Special events planning
- Corporate events planning
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- California State Driver's License
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Event Coordinator/Customer Service Representative
Pleasanton Catering Company
08.2021 - 03.2025
- California State Driver's License
Bachelor of Arts - Psychology
California State University, San Bernardino
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