Jessica Reid
Ottawa,ON
Summary
Professional in client experience management with results-driven approach. Strong ability to foster team collaboration and adapt to changing needs. Skilled in customer relationship management, conflict resolution, and process improvement. Known for reliability, strong communication skills, and focus on achieving business goals.
Overview
9
9
years of professional experience
Work History
Tax Preparer
Liberty Tax Service
Ottawa, ON
01.2026 - 05.2026
- Prepared and filed federal and provincial tax returns for diverse clientele, ensuring compliance with regulations.
- Identified and assessed potential deductions and credits within client financial data to maximize tax benefits.
- Reviewed client financial documents to identify deductions, credits, and potential tax savings opportunities.
- Collaborated effectively with colleagues to share knowledge and expertise, enhancing team productivity to support over 1800 active clients.
Client Experience Manager
Sephora
Ottawa, Ontario
10.2023 - 08.2025
- Championed results through leading by example, mentoring behaviors, and energizing a team to reach budget and KPI targets, resulting in a 0.8% sales increase for 2024.
- Conducted performance evaluations for over 40 employees, oversaw employee growth strategies, and strategically collaborated with leadership team to fulfill business requirements.
- Upheld store visual and safety standards in alignment with company policy while taking swift action to enhance client and team experience.
- Handled complex and high-pressure responsibilities in store with poise while promoting positive environment for clients and store team.
Interim Store Manager
Call it Spring (ALDO)
Ottawa, Ontario
02.2023 - 10.2023
- Implemented streamlined inventory management system to enhance sales and accelerate service delivery to customers.
- Collaborated with leadership to anticipate evolving customer needs and labor planning challenges.
- Evaluated sales figures and performance metrics to uncover opportunities and initiate process enhancements, resulting in a 3% increase of converted clients in 4 months.
- Applied networking expertise to source, hire, and position employees in jobs that align with strengths and support business functions.
Real Estate Salesperson
Keller Williams Realty
Ottawa, Ontario
06.2022 - 05.2023
- Advise clients regarding market conditions, price fluctuations, sales history, comparable property analysis, and pertinent matters to facilitate decisions for home buyers and tenants.
- Managed scheduling and appointments with prospects for home viewings, conducted buyer consultations, and executed regular follow-up to fulfill client expectations and timing.
- Creating legal documentation, purchase contracts, and leases to ensure clients' best interests align with regulations such as Residential Tenancies Act and Real Estate and Business Brokers Act
- Accelerated property sales with strategic paid social media campaigns, hosted weekly open houses, and engaged targeted demographics.
Retail Store Manager
Vans
Ottawa, Ontario
10.2017 - 10.2021
- Networked, identified, and selected top-tier talent for high-level roles while ensuring continued growth for future opportunities.
- Coordinate scheduling and business planning driven by historical data and traffic trends to meet customer demands while managing availability and accommodations for 15 staff members.
- Conducted annual performance reviews with structured plans for ongoing development.
- Surpassed company objectives for customer satisfaction at 95% along with highest capture rate in country for fiscal year 2020.
Education
Social Services
St. Lawrence College
Cornwall, ON01-2013
Diploma - Social Services
St. Lawrence College
Cornwall, ON01-2013
Skills
- Performance evaluation
- Business analytics
- Team leadership
- Conflict resolution
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Goals and performance
- Recruiting and hiring
- Work Planning and Prioritization
- Documentation and reporting
- Strategic thinker
Timeline
Tax Preparer
Liberty Tax Service
01.2026 - 05.2026
Client Experience Manager
Sephora
10.2023 - 08.2025
Interim Store Manager
Call it Spring (ALDO)
02.2023 - 10.2023
Real Estate Salesperson
Keller Williams Realty
06.2022 - 05.2023
Retail Store Manager
Vans
10.2017 - 10.2021
Social Services
St. Lawrence College
Diploma - Social Services
St. Lawrence College