Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Reid

Ottawa,ON

Summary

Dynamic Client Experience Manager at Sephora with a proven track record in performance evaluation and data-driven decision making. Expert in enhancing customer experience and leading teams to exceed KPIs. Recognized for implementing innovative strategies that drive sustained outcomes while fostering a positive environment for both clients and staff.

Overview

8
8
years of professional experience

Work History

Client Experience Manager

Sephora
Ottawa, Ontario
10.2023 - Current
  • Championed results through leading by example, mentoring behaviors, and energizing a team to reach budget and KPI targets.
  • Conducted performance evaluations, oversaw employee growth strategies, and strategically collaborated with leadership team to fulfill business requirements.
  • Upheld store visual and safety standards in alignment with company policy while taking swift action to enhance client and team experience.
  • Evaluated business analytics to formulate and execute innovative strategies aimed at driving sustained outcomes
  • Handled complex and high-pressure responsibilities in store with poise while promoting positive environment for clients and store team.

Interim Store Manager

Call it Spring (ALDO)
Ottawa, Ontario
02.2023 - 10.2023
  • Implemented streamlined inventory management system to enhance sales and accelerate service delivery to customers.
  • Collaborated with leadership to anticipate evolving customer needs and labor planning challenges.
  • Evaluated sales figures and performance metrics to uncover opportunities and initiate process enhancements.
  • Applied networking expertise to source, hire, and position employees in jobs that align with strengths and support business functions.

Real Estate Salesperson

Keller Williams Realty
Ottawa, Ontario
06.2022 - 03.2023
  • Advise clients regarding market conditions, price fluctuations, sales history, comparable property analysis, and pertinent matters to facilitate decisions for home buyers and tenants.
  • Managed scheduling and appointments with prospects for home viewings, conducted buyer consultations, and executed regular follow-up to fulfill client expectations and timing.
  • Creating legal documentation, purchase contracts, and leases to ensure clients' best interests align with regulations such as Residential Tenancies Act and Real Estate and Business Brokers Act
  • Accelerated property sales with strategic paid social media campaigns, hosted weekly open houses, and engaged targeted demographics.

Retail Store Manager

Vans
Ottawa, Ontario
10.2017 - 10.2021
  • Networked, identified, and selected top-tier talent for high-level roles while ensuring continued growth for future opportunities.
  • Coordinate scheduling and business planning driven by historical data and traffic trends to meet customer demands while managing availability and accommodations for 15 staff members.
  • Conducted annual performance reviews with structured plans for ongoing development.
  • Surpassed company objectives for customer satisfaction at 95% along with highest capture rate in country for fiscal year 2020.

Education

Real Estate Sales Person Program

Humber College
Toronto, ON
01-2022

Social Services

St. Lawrence College
Cornwall, ON
01-2013

Skills

  • Performance evaluation
  • Business analytics
  • Customer experience
  • Team leadership
  • Data-driven decision making
  • Conflict resolution

Timeline

Client Experience Manager

Sephora
10.2023 - Current

Interim Store Manager

Call it Spring (ALDO)
02.2023 - 10.2023

Real Estate Salesperson

Keller Williams Realty
06.2022 - 03.2023

Retail Store Manager

Vans
10.2017 - 10.2021

Real Estate Sales Person Program

Humber College

Social Services

St. Lawrence College

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Jessica Reid