Jessica Reed
Greely,ON
Summary
Oversee the day-to-day operations of a portfolio of properties within a designated geographic region, managing budgets, tenant relations, maintenance, leasing, and marketing efforts while ensuring compliance with local regulations, all while leading a team of property managers to achieve optimal financial performance and tenant satisfaction across their assigned properties
Overview
14
14
years of professional experience
Work History
Regional Manager
MetCap Living Management
08.2023 - Current
- Monitor and manage the performance of multiple regional properties, including tenant occupancy, rent collection, maintenance needs, and overall property condition.
- Conduct regular site visits to assess property operations and identify areas for improvement.
- Ensured all properties comply with local laws, regulations, and company policies.
- Develop and manage property budgets, tracking revenue and expenses to optimize profitability
- Analyze financial reports to identify trends and make informed decisions regarding pricing, marketing, and capital expenditures
- Oversee rent collection and address tenant delinquency issues
- Hire, train, and supervise on-site property managers and support staff
- Provide coaching and mentorship to team members to enhance their performance and career development
- Delegate tasks effectively and hold team members accountable for achieving goals
- Established and maintained operational standards for 12 locations.
Property Manager
MetCap Living Management
06.2022 - 07.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Prepared and managed property budgets, tracking income and expenses.
- Monitoring property performance, and identifying areas for cost optimization.
- Reviewing and approving invoices from contractors and vendor
- Ensuring adherence to local rental laws and regulations.
- Providing regular updates to property owners on property status, including financial reports.
- Maintaining clear communication with tenants, and keeping them informed about important updates.
- Respond to inquiries from potential tenants and property owner
- Handling eviction proceedings when necessary, following legal procedures.
Stay updated on changes in tenant-landlord laws
Senior Trainer and Coordinator of Operations
Metcap Living
01.2016 - 03.2022
- Trained Property Managers and Resident Managers on Policies, Yardi, Property Vista, Rent Café, Inspector, Seas etc
- Identified internal problems related to turnover
- Mentored new hires, resulting in stronger staff
- Filled in for Property Managers and Resident Managers when on vacation or requiring coverage
- Assisted with projects due to owners
- Tested software programs specifically Property Vista/Inspector and Yardi 7
- Completed annual deficiencies reports and resolution
- Prepared Outstanding Property Maintenance Reports
- Set up Debit Machine , Cheque Scanners
Operations Trainer & Floater
Metcap Living
01.2015 - 01.2017
- Created and implemented new training initiatives assuring continuous training to employees to promote long-term excellence.
- Developed and implemented updating training programs for 550+ employees.
- Wrote training manuals for Operations employees and Resident Managers positions according to strict company guidelines and protocols.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Specialist
Terminex Canada
02.2013 - 01.2015
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed customer service improvement initiatives that decreased customer wait times by 75%
Site Resident Manager
Metcap Living
01.2011 - 01.2013
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Used Yardi to maintain resident database of personal information, repairs and lease agreements.
- Reported and documented maintenance requests and scheduled appropriate services.
- Collected, recorded and deposited monthly rents from over 100 tenants.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Kept properties in compliance with local, state and federal regulations.
Education
Certificate - Property Management
George Brown College
Oakville, ON09.2012
Certificate - Property Management
George Brown College
Toronto, ON07.2022
Skills
- Legal Dispute Resolution
- Conflict Resolution
- Client Engagement
- Property Management Software
- Staff Development
- Operational Efficiency Management
- Strategic planning
- Financial Budgeting
Languages
English
Professional Working
Timeline
Regional Manager
MetCap Living Management
08.2023 - Current
Property Manager
MetCap Living Management
06.2022 - 07.2023
Senior Trainer and Coordinator of Operations
Metcap Living
01.2016 - 03.2022
Operations Trainer & Floater
Metcap Living
01.2015 - 01.2017
Customer Service Specialist
Terminex Canada
02.2013 - 01.2015
Site Resident Manager
Metcap Living
01.2011 - 01.2013
Certificate - Property Management
George Brown College
Certificate - Property Management
George Brown College
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