Jessica Raymond
Fort Erie,ON
Summary
Young and collaborative leader with 20 years experience in the Customs Industry. Dedicated professional, with extensive experience directing and improving operations through effective employee motivational strategies. Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Utilizing independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager Brokerage Operations and E-Commerce
Delmar International
09.2014 - Current
- Recently managed and developed a diverse e-commerce team consisting of key roles with specialized skills.
- Onboarding and training of new employees
- Manage cross border commercial Imports
- Manage staff within a border office
- Maximize performance by monitoring daily activity and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Audit and prepare billing Invoices
- Accomplished multiple tasks within established timeframes.
- Prepare B2 claims, adjustments and refunds
- Communicate with clientele and various government agencies
Import Export Specialist Supervisor
P. Mines Custom Broker
08.2011 - 09.2014
- Expedite Canada and US customs clearance for ocean, air, truck and courier freight.
- Manage quota shipments through Global Affairs.
- Trained new team members on import/export procedures and best practices, increasing overall department efficiency.
- Prepare and submit transportation quotes to clients.
- Overseas shipping and arrangement of freight forwarding services.
- Duty drawback claims.
- Experience with accounts receivable and collecting payment.
- Extensive knowledge in classification.
Customs Rater
UPS Supply Chain Solutions
08.2007 - 08.2011
- Prepare and release all modes Including Air, Ocean and Rail.
- File electronic and paper entries with CBSA
- Process courier CLVS freight.
- Import Permits application.
- Importation of Motor vehicles.
- Post entry verification
- HS classification
Customs Rater
Willson International
10.2005 - 08.2007
- Prepare and transmit shipments via EDI and Paper.
- Apply for Import Permits.
- Courier CLVS freight.
- Customer Service experience
Education
Diploma - Customs And Immigration
Niagara College
Welland, ON09.2006
Skills
- Operations Management
- Business Development
- Staff Development
- Project Management
- Performance Evaluations
- Complex Problem-Solving
- Salesforce Management
- Customer Service
- Hiring and Training
- Microsoft Excel
- Power BI Competency
Languages
English
Full Professional
Certification
- CCS Designation 2013
- Canadian International Freight Forwarding Association 2012
Timeline
Manager Brokerage Operations and E-Commerce
Delmar International
09.2014 - Current
Import Export Specialist Supervisor
P. Mines Custom Broker
08.2011 - 09.2014
Customs Rater
UPS Supply Chain Solutions
08.2007 - 08.2011
Customs Rater
Willson International
10.2005 - 08.2007
Diploma - Customs And Immigration
Niagara College
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