Jessica Raposo
Toronto,Ontario
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Sales Representative
DAC Group
05.2022 - Current
- Planning and executing Web, SEO/SEM, email, and social media advertising campaigns
- Analyzing and evaluating end-to-end customer experience across multiple channels and customer touch points
- Liaising with the Media and Operations teams to ensure brand consistency and acting as the point of contact for client inquires and ensuring outstanding customer service
- Advisory role in various digital matters (SEM, SEO, analytics, media strategy), optimization, and reporting
- Collect and analyze data, identify trend and insights to achieve maximum ROI in SEO/SEM campaigns
- Prioritized workload while multitasking in a fast-paced environment
- Developed and executed digital marketing plans, analyzing lead generation tactics to enhance clients overall inline presence and support their digital marketing strategies
- Generated reports on outcomes, established and applied KPI across diverse dashboards
- Established customer rapport, build trust, and maintained long lasting relationships.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Secured new clients by delivering compelling presentations and product demonstrations.
- Provided exceptional post-sales support, ensuring client satisfaction and long-term retention.
- Participated in regular training sessions to stay current on emerging technologies, platforms, and industry best practices.
- Streamlined the sales process using CRM tools, increasing efficiency and accuracy in tracking customer interactions.
Brand Manager - PAIGE
The Finchley Group
01.2018 - 01.2020
- Managed and created content for customer facing collateral
- This included corporate website, B2B digital catalogues, customer newsletters, monthly promotions, and external marketing collateral (PR)
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials
- Market and customer specific marketing solutions
- Planned and executed product assortment for strategic account business, accounts including Holt Renfrew, HBC, Simons, TNT, Winners
- Managed over 150 specialty store account relationships in assigned territory within Canada
- Strategically hunted for new store and monitored distribution in existing account
- Worked with the team to achieve short and long-term revenue and profit growth
- Established strong customer relationship by providing accurate and timely information to customers regarding inquiries such as products, pricing, quotes and issues/concerns
- Conducted market competitive analysis to develop roadmap and sales strategy to secure new business
- Managed sales through cold calling, email campaigns, and requirement mapping
- Strategic account reviews with brands and retailer: identified industry trends, recommended mark ups, swaps, and style replenishments to increase sales and ensure profitability.
- Enhanced brand recognition by developing and executing targeted marketing campaigns.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Streamlined brand messaging by creating and maintaining a consistent visual identity across all platforms.
- Conducted market research to identify key trends, ensuring the brand remained competitive in its industry.
- Coordinated trade show participation, showcasing products effectively while networking with industry professionals to expand business relationships.
Sales Associate
Shinola
01.2017 - 01.2018
- Communicate regularly with clients through email, phone calls regarding in-store events leading to a 90% increase in sales
- Gained experience working in roles across all aspects of retail operations including sales, merchandising, cash management, transfers, shipments, and inventory management
- Actively develop new clients and consistently strengthen existing client relationships
- Create the client book and update the customer database consequently using sales force
- Conduct marketing activities, including publicity, media placement, and advertising
- Retained two big clients, Sony Records, and shell.
Team Lead
Andrews
01.2015 - 01.2017
- Support the store manager in all tasks necessary to the efficient operation of the store, provide promote and courteous service to customers to maximize sales as to promote the company’s image of quality and professionalism
- Train sales associate regarding product knowledge, visual presentation, merchandising, successful sales techniques, and administration responsibilities
- Organized trunk shows with venders; Smythe, Mother Denim, Sentaler, Max Mara, Para jumper, Cami NYC, and Greta Constantine
- Establish weekly sales goals and targets to achieve the store and all sales associates-goals met 90% of the time
- Store operations; open/close, inventory, transfers, schedules, payroll, stock, cash deposits, shipment/receiving, emails and phone calls.
Brand Manager
Pink Tartan
01.2014 - 01.2015
- Demonstrated strength in marketing competencies, with strength in positioning, brand development, innovation, and project leadership
- Lead, coach, and train others by incorporating operating principles and training plans
- Drive efficiency and focus, identify gaps, and lead the team to uncover opportunities across all parts of the business from process to product
- Comply with head office requests (price points, visual merchandising, marketing, payroll, and human resources).
OPERATIONS AND SECURITIES SPEC 1
HSBC BANK CANADA
01.2008 - 01.2013
- Account opening and processing if client asks/updates for all types of accounts
- Reviewing client applications for completeness
- Worked with branches to ensure all necessary areas were aware of documentation requirements
- Training of new employees on receiving client documentation and account opening processes and procedures
- Auditing work completed daily adhering to IIROC FIM and CRA requirements
- Managed our budgeting/financial side
- Posted flyers for daily bake sales, games, and upcoming events
- Performing and reviewing of world checks and credit checks
- Reviewing and updating insider updates for clients and maintain the primary insider trading file for the company
- Opening mail, receiving faxes, assigning and date/time stamping incoming documents
- Responsible for all incoming Estate Documents as well as RESP applications and updates.
Customer Service Representative
TD CANADA TRUST
01.2006 - 01.2008
- Processed customers transactions in a efficient, accurate and friendly manner
- Assisted in Opening and Closing operations
- Offer products and advice to better service our clients
- Achieve and surpass sales revenue goal.
Education
High School Diploma -
St Paul’s Secondary School
Mississauga01.2006
High School Diploma -
ECI Secondary School
Etobicoke01.2004
Skills
- Engaging Collaboration
- Detail-Focused
- Process Improvement
- Business Development
- Strategic Planning
- Territory Growth
- Performance Improvement
- Organized
- Strategy Development
- Multitasking
- Self-motivation
Community Service
- HSBC BANK CANADA, Managed fund Raiser for Children’s Sick Hospital, 2011-01-01, and 2012-12-31
- TD BANK, CN Tower stair climb, 2010-01-01
- Sporting Life 10K, Participant, 2016-01-01, and 2021-12-31
- Terry Fox 5K, Participant, 2017-01-01
- Team Unbreakable Run, Participant, 2019-01-01
Timeline
Sales Representative
DAC Group
05.2022 - Current
Brand Manager - PAIGE
The Finchley Group
01.2018 - 01.2020
Sales Associate
Shinola
01.2017 - 01.2018
Team Lead
Andrews
01.2015 - 01.2017
Brand Manager
Pink Tartan
01.2014 - 01.2015
OPERATIONS AND SECURITIES SPEC 1
HSBC BANK CANADA
01.2008 - 01.2013
Customer Service Representative
TD CANADA TRUST
01.2006 - 01.2008
High School Diploma -
St Paul’s Secondary School
High School Diploma -
ECI Secondary School
Similar Profiles
Marianna MillerMarianna Miller
Associate Director of Digital Media at DAC GroupAssociate Director of Digital Media at DAC Group
Erin RoseErin Rose
Digital Media Manager at DAC GroupDigital Media Manager at DAC Group
Vipan KumarVipan Kumar
Construction Supervisor at DAC GroupConstruction Supervisor at DAC Group