Jessica Ramirez
Hesperia
Summary
Dynamic and friendly professional with extensive experience at Starbucks, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through attention to detail and effective time management. Skilled in beverage preparation and POS operation, consistently fostering a welcoming atmosphere and training new staff to uphold high standards.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Oak Hills, CA
02.2023 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Operated POS system accurately for efficient order processing and payment handling.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Monitored inventory levels, assisting in timely stock replenishment to prevent shortages.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Sales Associate
Ross Dress for Less
Hesperia, CA
11.2021 - 03.2023
- Assisted in maintaining organized merchandise displays to enhance customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve sales targets and promote store initiatives.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Trained new associates on company policies, procedures, and best practices for customer engagement.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Restaurant Hostess
IHOP
Oak Hills, CA
11.2022 - 02.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and minimize wait times.
- Communicated effectively with kitchen and service staff to coordinate guest needs.
- Assisted in training new hostesses on hospitality standards and procedures.
Education
High School Diploma -
Oak Hills Highschool
Oak Hills, CA07-2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Adaptive and creative
partner of the quarter
This award honors store- level employees who exemplify company valuers like customer connections and team work. Peers nominate recipients, and store manger select a winner who receives recognitions certificates and a bonus.
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
02.2023 - Current
Restaurant Hostess
IHOP
11.2022 - 02.2023
Sales Associate
Ross Dress for Less
11.2021 - 03.2023
High School Diploma -
Oak Hills Highschool