Jessica L Prowse
Chatham
Overview
16
16
years of professional experience
Work History
Customer Support Supervisor
Pool Supplies Canada
02.2022 - Current
- Sourced information for customers and staff explained how products are utilized.
- Resolved customer requests by distinguishing issues, prioritizing and solving tickets, live chats, and phone calls in and out.
- Maintained 75 calls per day at no more than 5 minutes per call, and sales daily target met during the busy season.
- Corresponded with manufacturers and ordered products for customers.
- Used various online software to support a remote position Zendesk, Excel, Teams.
- Trained and coached staff members on processes and successfully handling customer relationships.
- Managed a large team of people daily. Assigning tasks and monitoring job completion.
Handler
Canadian Service Animals
12.2014 - 01.2022
- Met with individuals and created a plan based on their needs and situations.
- Educated AODA laws and processes as part of the service to individuals.
- Trained with home/board ongoing throughout the learning process of the canine.
- Hands-on sessions with individuals as the canines training is becoming implemented in everyday life.
- Trained various tasking; Counterbalance, deep pressure therapy, retrieval, mobility aiding, basic public access training, alerts to cardiac, diabetes, panic disorders, and allergens using scent work training.
Manager
Pizza Delight Restaurant
06.2008 - 08.2014
- Took responsibility over staff, scheduling, timing events, operational changes, open and closing.
- Held key for business.
- Took inventory of restaurant needs, and placed orders to fulfill needs.
- Communicated with staff effectively had great staff rapport, trained new employees and placed them in appropriate teams at chosen workstations.
- Encouraging team work and more efficient ways to operate.
Reception Administrator
Hairworks Salon & Essentials
01.2010 - 11.2013
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled clients, moved appointments, and scheduled staff breaks/holidays.
- Booked reservations, bridal parties and events
- Answered calls on high-volume, multi-line phone switchboard while using various computer programs to track workplace finances, booking, and product orders.
- Handled customer requests and cancellations.
Timeline
Customer Support Supervisor
Pool Supplies Canada
02.2022 - Current
Handler
Canadian Service Animals
12.2014 - 01.2022
Reception Administrator
Hairworks Salon & Essentials
01.2010 - 11.2013
Manager
Pizza Delight Restaurant
06.2008 - 08.2014
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