Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jessica Prospero

Red Deer,AB

Summary

Successful human resource candidate with expertise in employee recruitment, training and management. Adept at building and maintaining positive relationships with employees and management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Recruiting Specialist

Express Employment
04.2024 - Current
  • Hired employees and initiated new hire paperwork process.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
  • Explained human resources policies, procedures, laws, standards, and regulations to each employee.
  • Enhanced candidate experience by streamlining recruitment processes and implementing best practices.
  • Negotiated competitive offer packages to secure top talent while maintaining internal equity standards.
  • Conducted exit interviews to identify opportunities for improving employee satisfaction and reducing turnover rates.
  • Improved interview process by developing insightful questions and training team members on effective interviewing techniques.

Assistant Manager

Totally Refreshed Steam, Spa And Salon
09.2017 - 04.2024
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Mentored up to 75 team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Improved customer satisfaction by addressing and resolving complaints
  • Coordinated scheduling of interviews between candidates and hiring managers, ensuring a smooth recruiting process for all parties involved.
  • Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.

Server

Canadian Brewhouse
04.2022 - Current
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

High School Diploma -

Hunting Hills High School
Red Deer, AB
06.2015

Skills

  • Staff Development
  • Staff Training
  • Time Management
  • Advertising and Social media
  • Team Management
  • Microsoft and Excel
  • Booking software systems

Languages

English
Full Professional

Certification

Pryor Learning- Transitioning to supervisor

Pryor Learning- How to supervise Bad Attitudes and Negative Behaviors

Timeline

Recruiting Specialist

Express Employment
04.2024 - Current

Server

Canadian Brewhouse
04.2022 - Current

Assistant Manager

Totally Refreshed Steam, Spa And Salon
09.2017 - 04.2024

High School Diploma -

Hunting Hills High School

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Jessica Prospero