Jessica Prock Ruiz
Oceanside
Summary
Personable and organized with strong communication skills and positive attitude. Committed to providing exceptional service and ensuring customer satisfaction. Professional volunteer skilled in community engagement and support services. Strong focus on team collaboration and adapting to changing needs. Proficient in organizing events, providing compassionate care, and fostering inclusive environments. Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
St Paul Catholic Church & School
Houston
01.2021 - 08.2025
- Evaluated program outcomes, providing insights for future strategic planning efforts.
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
- Led and developed youth programs to enhance engagement and participation.
- Mentored junior leaders, fostering professional growth and skill development.
To-Go Specialist
Olive Garden
Houston
11.2023 - 07.2025
- Processed to-go orders efficiently, ensuring accuracy and customer satisfaction.
- Coordinated order preparation with kitchen staff to maintain timely delivery.
- Managed payment transactions using point-of-sale systems accurately and promptly.
- Assisted guests with menu selections for takeout orders, enhancing overall dining experience.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Hostess
Olive Garden
03.2023 - 11.2023
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Coordinated with servers and kitchen staff to communicate guest needs and special requests.
- Monitored dining area for cleanliness, maintaining high standards of ambiance.
- Handled guest inquiries and concerns with professionalism, enhancing overall experience.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH12-2027
High School Diploma -
Clear Lake High School
Houston, TX05.2024
Skills
- Strong multitasking
- Quick learner
- Teamwork and collaboration
- Positive attitude
- Problem-solving
- Organized and efficient
Languages
Spanish
Native/ Bilingual
Certification
- TABC Seller Training Certification, July 2026
- Food Handler Training Certificate, April 2027
- Safe Haven Training: Child & Youth Protection Safe Environment Training, February 2029
Volunteer work
Coordinated volunteer schedules, ensuring adequate support for church functions and school activities. Organized community events to foster engagement among parishioners and school families. Led fundraising initiatives, successfully increasing contributions for various church programs and educational needs. Developed training materials for new volunteers, streamlining onboarding processes and enhancing efficiency.
Volunteered in:
- Clear Lake Baptist Church Food Drive (November 2021-January 2023)
- Clear Lake High School JROTC Battalion, averaging 25 hours each month from 2021-2024
- St. Paul's Out of This World Festival (Oct. 2020- Oct.2024)
- St. Paul's Altar Servers (Jan 2016-Aug 2025)
- St. Paul's Teen ACTS (June 2022-July 2024)
Affiliations
Present:
San Luis Rey's Young Adult Ministry Member
National Society of Leadership and Success Inducted Member
.
Past:
Clear Creek Independent School District JROTC Brigade Executive Officer, 2024
Clear Lake JROTC Battalion Commander, 2024
Parish Council Committee as Youth Representative, 2023-24
Vocation Bible School Leader, 2021-2022
Youth Group ACTS Member, 2022-2023
Hobbies and Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- Passionate about balancing physical health with mental and emotional wellness.
- Playing violin or guitar helps me regulate my emotions by relaxing.
References
Retired U.S. Army 1SG Thomas Sotsuda
tsotsuda@ccisd.net
+1 (281) 250-8445
.
Fr. Wencil Pavlovsky
wpavlovsky@stpaulcatholic.org
+1 (713) 202-6005
.
Noel Chau
nchau@olivegarden.com
+ (281) 488-1022
Timeline
To-Go Specialist
Olive Garden
11.2023 - 07.2025
Hostess
Olive Garden
03.2023 - 11.2023
Volunteer
St Paul Catholic Church & School
01.2021 - 08.2025
Bachelor of Science - Criminal Justice
Southern New Hampshire University
High School Diploma -
Clear Lake High School