JESSICA PRASAD
Plumas Lake
Summary
Highly skilled Quality Assurance Manager/Medical Assistant/Phlebotomist with a strong background in different aspects of medical practices. While possessing comprehensive knowledge of medical terminology and procedures, and practices.
Overview
12
12
years of professional experience
Work History
Phlebotomist
SUTTER MEDICAL FOUNDATION
02.2025 - Current
- Using EPIC Software to resgister, verify, and confirm all patient information including appointments, medical insurance, and all future medical related visits.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
Quality Manager/Lead Phlebotomist
BioLife Plasma Services
01.2023 - 12.2024
- Demonstrated excellent organizational and multitasking skills in a fast-paced environment.
- Performed administrative duties, such as filing, data entry, and appointment scheduling.
- Trained, supervised, coached staff on plasma processing techniques, safety procedures, and individual performances.
- Monitored plasma processing and storage operations to ensure safety and efficiency including storage with -35 degree celsius temperatures.
- Implemented and maintained protocols for the storage and handling of plasma processing materials.
- Assisted in the development and implementation of new plasma quality control procedures for processing techniques and protocols.
- Lead EMA, CLIA, PQAG, FDA, EMA, IQPP to make sure company is in regulations within State and Federal guidelines.
- Used EPIC and SCRIBE platform to scribe for donors per Registered Nurses.
Senior Phlebotomist
BioLife Plasma Services
03.2022 - 01.2023
- Perform data entry duties related to record management initiatives.
- Engage patients in light conversation to ward off any uneasiness.
- Obtain blood specimens through venipuncture and finger stick techniques.
- Ensure the work area conforms to facility hygiene and safety regulations.
- Ensure all collected samples are properly dated and labeled.
- Provide patients with information regarding what to expect from imminent blood tests.
- Manage accurate and timely specimen collection and processing.
- Handle tubes and containers of each test type, ensuring appropriate storage temperatures.
Medical Assistant Technician
Vestra Labs
01.2021 - 03.2022
- Performed ,conducted, and administered Covid-19 Screenings for Sacramento County Schools and Community Sites.
- Collected and documented patient medical histories and vital signs.
- Maintained a clean, organized, and safe environment for patients.
- Managed patient flow and ensured timely service.
- Scheduled and facilitated medical appointments, tests, and procedures.
Lead Customer Service Agent
Quantas Airways/Hallmark Aviation
05.2018 - 01.2020
- Provided customer service support to passengers.
- Provided assistance to disabled passengers, ensuring they had access to the lounge and all amenities.
- Handled complaints and escalated as appropriate.
- Coordinated with airline staff to ensure passengers were able to board their flights on time.
- Responded to customer inquiries about lounge services, amenities, and facilities.
- Trained and supervised part-time staff.
- Managed the check-in process for passengers, verifying boarding passes and lounge access.
- Ensured compliance with airline policies and procedures.
- Assisted with special requests from passengers.
Support Manager
Walmart
08.2013 - 03.2018
- Analyzed and monitored store inventory to maximize sales and minimize costs.
- Developed and implemented strategies to reduce store shrinkage.
- Monitored store expenses and controlled inventory levels.
- Developed and implemented employee training programs to ensure quality customer service.
- Developed and maintained store merchandising standards to ensure product availability and presentation.
- Collaborated with store personnel to ensure successful store operations.
- Prepared and maintained inventory records and reports.
Education
Certificate - CPT1 Phlebotomy License
Contra Costa Medical Career College
Antioch, CA08.2021
Clinical Medical Assistant Certificate - Medical Assistant
Contra Costa Medical Career College
Antioch, CA11.2015
Skills
- EPIC
- Quality Assurance
- Regulatory Compliance
- Customer Service
- Medical Terminology
- Staff management and training
- Patient Verification
- Safe Specimen Disposal
- Labeling and Storing
- Supplies Inventory
- Medical Records
- HIPAA Compliance
- Phlebotomy Techniques
- Data Analysis
- Team Leadership
- Team coaching and development
- Microsoft Office
- Specimen Transport
- Specimen Integrity
- Patient Education
- Vital Signs
- Appointment Scheduling
- Clinical Support
Timeline
Phlebotomist
SUTTER MEDICAL FOUNDATION
02.2025 - Current
Quality Manager/Lead Phlebotomist
BioLife Plasma Services
01.2023 - 12.2024
Senior Phlebotomist
BioLife Plasma Services
03.2022 - 01.2023
Medical Assistant Technician
Vestra Labs
01.2021 - 03.2022
Lead Customer Service Agent
Quantas Airways/Hallmark Aviation
05.2018 - 01.2020
Support Manager
Walmart
08.2013 - 03.2018
Certificate - CPT1 Phlebotomy License
Contra Costa Medical Career College
Clinical Medical Assistant Certificate - Medical Assistant
Contra Costa Medical Career College
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