Jessica Ponce
Fresno
Summary
Outgoing Medical Assistant with 7 years of experience collecting co-pays, gathering patient demographics, setting appointments and greeting patients. Reliable individual familiar with HIPAA protocols and infection control standards. Committed to providing active tier-one support to patients and staff.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature and dependability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Ross Dress for Less
Fresno, CA
12.2024 - Current
- Supervised front-end operations to ensure efficient customer service and smooth checkout processes.
- Trained and mentored team members on best practices for customer interactions and cash handling.
- Implemented strategies to enhance sales floor organization and merchandising standards.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Monitored inventory levels at the front end, facilitating timely restocking of merchandise.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Implemented upselling strategies to enhance customer satisfaction and increase sales volume.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
Back Office Medical Assistant
Community Medical Providers
Fresno, CA
10.2023 - 10.2024
- Managed patient scheduling to optimize workflow and reduce wait times.
- Coordinated communication between healthcare providers and patients to ensure clarity in treatment plans.
- Maintained accurate electronic health records, ensuring compliance with privacy regulations.
- Assisted in the development of office protocols that improved operational efficiency.
- Trained new staff on administrative policies and software systems to enhance team performance.
- Implemented quality assurance measures to improve accuracy in patient documentation and billing procedures.
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Placed laboratory tests and scan results in EMR for provider review.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Ordered prescription refills on behalf of existing office patients.
- Supported practice growth with timely follow-up calls to patients, improving retention rates and overall satisfaction.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient spirometry.
Front Office Receptionist
Northwest Medical Group-Internal Medicine
Fresno, CA
08.2022 - 05.2023
- Managed front desk operations, ensuring smooth patient flow and optimal scheduling efficiency.
- Coordinated appointment bookings and confirmations, enhancing patient engagement and service satisfaction.
- Assisted with medical records management, maintaining confidentiality and compliance with regulations.
- Provided exceptional customer service, addressing patient inquiries and resolving issues effectively.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Completed all tasks in compliance with company policies and procedures.
Seasonal Associate Cashier
Victoria's Secret
Fresno, CA
11.2021 - 09.2022
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise
- Delivered backup coverage to provide customers with optimal support.
- Assisted customers by answering questions and fulfilling requests.
- Reviewed weekly sales ads and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
Medical Assistant
Dr. Leyba’s Rheumatology Office
Fresno, CA
06.2019 - 11.2021
- Front office
- Scheduling
- Insurance eligibility
- Referrals
- Making super bills
- Answering phone lines
- Multi-tasking
- Checking in patients
- Knowledge of Medisoft system
- EHR
- Prior Authorizations
- Vitals for patients
- Recorded patient vital signs
- Answered a high volume of phone calls
- Verified and scheduled patient appointments
- Responsible for back office duties
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared initial patient charts for admission.
Cashier/Sales Associate
Victoria's Secret
Fresno, CA
10.2018 - 12.2018
- Greet customers
- Stock inventory
- Organize store
- Pull shipments
- Know holiday promos
Sales Manager/ Accounts Associate
Aarons Sales and Lease
Fresno, CA
08.2015 - 10.2017
- Call all reminders for customers non payment and pick up merchandise that default the lease
- Take customer payments cash debit check etc
- Great customers
- Organized and priced store
- Clean and stock up supplies needed.
Cashier/Customer Service
Kmart
09.2014 - 07.2015
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Taco Bell
06.2008 - 12.2012
- Maintained high standards of cleanliness and organization in front-line service areas.
- Assisted in training new staff on cash handling procedures and customer service techniques.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Cashier/Sales Associate
Shiekh Shoes
03.2008 - 05.2008
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Volunteered for H.S credits in the Regional Occupational Program.
Customer Service Representative
Champs Sports
10.2007 - 12.2007
- Collaborated with team members to enhance overall customer satisfaction and service efficiency.
- Managed inventory levels, ensuring accurate stock availability for customers.
- Responded to customer requests for products, services, and company information.
- Greeted customers
- Kept store organized and stocked
- Helped with merchandise off truck
- Volunteered for H.S credits in the Regional Occupational Program
Education
Paul Mitchell The School Fresno
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UEI College
Fresno, CASkills
- Inventory Stocking
- Reliable and Responsible
- Cash Register Operations
- Problem Solving
- Customer Transactions
- Cooperative Attitude
- Cleaning and Sanitizing
- Payment Processing
- Cash Handling
- Credits and Refunds
- Detail-Oriented
- Team Leadership
- Adaptable and Flexible
- EHR
- Microsoft Word
- Energy and enthusiasm
- Customer service
- Patience and empathy
- Workplace safety
- Reliability and punctuality
- POS systems
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital signs monitoring
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Insurance verification
- Medical records management
- Patient flow management
- Patient care coordination
- Sterilization techniques
- Medical office administration
- OB/GYN procedures
- Insurance authorizations
- Specimen labeling
- Electrocardiographic rhythm recognition
Certification
CPR Certification
Timeline
Front End Supervisor
Ross Dress for Less
12.2024 - Current
Back Office Medical Assistant
Community Medical Providers
10.2023 - 10.2024
Front Office Receptionist
Northwest Medical Group-Internal Medicine
08.2022 - 05.2023
Seasonal Associate Cashier
Victoria's Secret
11.2021 - 09.2022
Medical Assistant
Dr. Leyba’s Rheumatology Office
06.2019 - 11.2021
Cashier/Sales Associate
Victoria's Secret
10.2018 - 12.2018
Sales Manager/ Accounts Associate
Aarons Sales and Lease
08.2015 - 10.2017
Cashier/Customer Service
Kmart
09.2014 - 07.2015
Cashier
Taco Bell
06.2008 - 12.2012
Cashier/Sales Associate
Shiekh Shoes
03.2008 - 05.2008
Customer Service Representative
Champs Sports
10.2007 - 12.2007
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UEI College
Paul Mitchell The School Fresno