Jessica Ponce
San Diego
Summary
Highly dedicated Flight Attendant with a strong focus on safety and service excellence. Successfully resolved passenger issues and maintained a clean cabin environment, leading to improved travel experiences. Recognized for effective communication and teamwork, ensuring compliance with safety protocols.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Alaska Airlines
Seattle
08.2019 - Current
- Executed pre-flight checklists, ensuring safety of passengers and supplies.
- Resolved passenger inquiries and issues during flights to enhance travel experience.
- Maintained clean, professional cabin environment, enhancing passenger comfort throughout flights.
- Assisted guests in locating seats and stowing luggage properly.
- Monitored employee performance, ensuring adherence to designated duties during shifts.
- Participated in training on customer service, conflict resolution, and safety procedures.
- Ensured compliance with updated safety requirements and protocols through ongoing education.
Barista
Starbucks
Chula Vista
08.2022 - 07.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Delivered exceptional customer service, contributing to positive guest experiences.
- Coordinated with team members for seamless service delivery.
- Addressed customer complaints with professionalism, ensuring resolution and satisfaction.
- Managed inventory levels and restocked supplies.
Customer Service Agent
Alaska Airlines
San Francisco
07.2018 - 08.2019
- Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
- Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades to enhance passenger experience.
- Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
- Handled processing and securing of passenger luggage to ensure safety and compliance.
- Executed diverse duties assigned by management to improve customer satisfaction.
- Executed computer and paperwork tasks to streamline daily operations.
- Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring.
Customer Service Coordinator
Webster Window & Door Inc.
Napa
07.2017 - 08.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Assisted customers in person and via telephone, ensuring a positive service experience.
- Supported sales goals by consistently meeting monthly quotas.
- Processed high volume of paperwork daily, collaborating with accounting on invoicing and shipping issues.
- Coordinated inventory pickups and deliveries with vendors weekly.
- Entered data promptly and efficiently with a 90% accuracy rate.
Medical Assistant
Napa Valley Urology
Napa
02.2016 - 06.2017
- Gained three years of clinical experience across diverse healthcare settings, enhancing adaptability and patient interaction.
- Managed both clinical and administrative duties in a medical office setting.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Supplied and assisted medical staff and patients during unit-specific procedures, ensuring smooth operations and effective care delivery.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Took direction from physicians, RN and LPNs.
- Maintained clean, healthy, and safe environment to support patient care and staff efficiency.
Medical Assistant
Napa Valley Family Medical Group
Napa
05.2014 - 06.2016
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
- Supported physicians in ensuring continuity of patient care.
- Managed both clinical and administrative duties in a medical office setting.
- Communicated with patients by phone and via written correspondence.
- Performed routine tests such as urine dipstick, vision and hearing tests.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Supplied and coordinated resources for medical staff and patients during unit-specific procedures.
- Tracked expiration dates of medical supplies and medications to maintain compliance and safety standards.
Education
Medical Assisting
Empire College
Santa Rosa, CA01-2014
Associate of Arts - General Studies
San Diego Miramar College
San Diego, CA04-2026
Skills
- Customer service
- Emergency management
- AED and CPR
- Effective communication
- Team collaboration
- Multi-tasking ability
- Problem-solving
- Dependable
- Positive attitude
- Leadership skills
- Courteous demeanor
Languages
Spanish
Professional
Timeline
Barista
Starbucks
08.2022 - 07.2023
Flight Attendant
Alaska Airlines
08.2019 - Current
Customer Service Agent
Alaska Airlines
07.2018 - 08.2019
Customer Service Coordinator
Webster Window & Door Inc.
07.2017 - 08.2018
Medical Assistant
Napa Valley Urology
02.2016 - 06.2017
Medical Assistant
Napa Valley Family Medical Group
05.2014 - 06.2016
Medical Assisting
Empire College
Associate of Arts - General Studies
San Diego Miramar College