JESSICA PIERRE-CYR
Thorold,ON
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. Ability to work well with an interdisciplinary team with an extensive background in customer service and client retention. Quick learner with excellent leadership and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commercial Account Manager
Duliban Insurance Brokers
09.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained 96% retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Commercial Department Administrator
Duliban Insurance Brokers
10.2021 - 09.2022
- Begin my career as front desk receptionist, greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Scheduled, coordinated and confirmed appointments and meetings. Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk. Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Provided support to account managers in proofing, processing and distributing policy documents including renewals, endorsements and invoices.
- Maintained personnel records and updated internal databases to support document management.
- Assisted account managers in communicating with insurance partners to ensure accuracy and timely issuance of documents
- Oversaw billing for Tractor Protect program
- Maintained an organized and efficient filing structure for department documents and files
Front Desk Receptionist
Duliban Insurance Brokers
10.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Floor Lead
Fossil Niagara: Outlet Collection
05.2019 - 10.2021
- Assigned and delegated tasks to employees while leading sales floor.
- Consulted with customers to understand desires and suggest best products to meet needs.
- Responsible for opening the store and preparing it for the day.
- Greeted guests with personable and energized attitude.
- Determined team targets and implemented plans to achieve goals at individual and group level.
- Responsible for closing store, counting tills and preparing nightly deposits.
- Calculated and monitored staff performance for coaching and training.
- Tracked and prepared reports highlighting important information such as hourly and daily sales
Receptionist & Licensing
Performance Auto Group: Chrysler Dodge Jeep Ram
05.2017 - 09.2019
- Satisfied customers every day with fast, friendly, and knowledgeable support for their dealership needs.
- Maintained and updated files and records to support efficient sales operations.
- Answered busy phone lines and directed calls to appropriate departments.
- Filed records to keep systems efficient and information organized.
- Took department payments and organized customer receipts.
- Prepared and distributed dealership daily licensing.
- Guided visitors to staff members and business locations with warm, personable approach.
- Received and routed incoming mail, packages, and deliveries.
Education
Honours Bachelor's Degree - Child and Youth Studies -
BROCK UNIVERSITY
04.2020
Skills
- Highly Organized
- Self-motivated problem solver
- Excellent written and verbal communication
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Proven Leader
Certification
- RIBO Licensed - Registered Insurance Brokers of Ontario
Timeline
Commercial Account Manager
Duliban Insurance Brokers
09.2022 - Current
Commercial Department Administrator
Duliban Insurance Brokers
10.2021 - 09.2022
Front Desk Receptionist
Duliban Insurance Brokers
10.2021 - 04.2022
Floor Lead
Fossil Niagara: Outlet Collection
05.2019 - 10.2021
Receptionist & Licensing
Performance Auto Group: Chrysler Dodge Jeep Ram
05.2017 - 09.2019
Honours Bachelor's Degree - Child and Youth Studies -
BROCK UNIVERSITY
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