Jessica Pierini
Aptos
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Guest Entertainer
Princess Cruises Lines
09.2023 - 01.2025
- Participated in regular rehearsals, honing skills and refining performances for optimum audience enjoyment.
- Increased return clientele as a result of consistent praise from guests who enjoyed memorable performances.
- Delighted guests by delivering high-energy performances and engaging with the audience throughout shows.
- Received recognition from management for consistently maintaining high standards of punctuality and professionalism.
- Contributed to the success of promotional efforts by participating in meet-and-greets and other public relations activities.
Server
BJ's Restaurant & Brewhouse
01.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Deluxe Foods Of Aptos
05.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Arts - Musical Theater
California State University, Fullerton
Fullerton, CA05-2020
Associate of Arts - Liberal Arts And Sciences
Cabrillo College
Aptos, CA06-2017
Skills
- Audience engagement
- Team collaboration
- Organizational skills
- Time management
- Event promotion
- Customer service
- Upselling techniques
- Point of sale operation
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
- Standards of Training, Certification and Watchkeeping for Seafarers (STCW) - International Maritime Organization.
- Crowd Management Training – Various accredited institutions.
- Crisis Management and Human Behavior Training – Various accredited institutions.
Timeline
Resident Guest Entertainer
Princess Cruises Lines
09.2023 - 01.2025
Server
BJ's Restaurant & Brewhouse
01.2022 - 08.2023
Cashier
Deluxe Foods Of Aptos
05.2020 - 12.2021
Bachelor of Arts - Musical Theater
California State University, Fullerton
Associate of Arts - Liberal Arts And Sciences
Cabrillo College
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