Jessica Picco
St. John's,NL
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Mary Brown's
10.2023 - Current
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Customer Service Representative
Mary Browns
03.2020 - 09.2023
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
Team Leader
Mary Browns
06.2019 - 06.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Grace Group
04.2018 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Mount Pearl Senior High
Mount Pearl, NLSkills
- Client Support
- Approachable Demeanor
- Responsive to New Challenges
- Proficient in Handling Multiple Tasks
- Goal oriented
- Training and mentoring
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Critical thinking
- Problem resolution
- Customer relations
Languages
English
Native or Bilingual
French
Professional Working
Certification
Occupational safety and health
Team lead
- [Team lead], [Grace Group] - 2019
Timeline
Supervisor
Mary Brown's
10.2023 - Current
Customer Service Representative
Mary Browns
03.2020 - 09.2023
Team Leader
Mary Browns
06.2019 - 06.2020
Customer Service Representative
Grace Group
04.2018 - 03.2019
High School Diploma -
Mount Pearl Senior High
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