Jessica Picciano
Summary
A dedicated, passionate individual with over 15 years of combined experience with coordination, customer service, sales and account management in the retail and hospitality environment. A creative, out of the box thinker who goes above and beyond by maximizing customer experience, profits, and innovation. Seeking employment within a challenging and creative company with opportunities for advancement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Order Fulfillment Coordinator - 1 Year Contract
Pure Treats Inc.
12.2022 - Current
- Enhanced customer satisfaction by ensuring timely and accurate order processing and delivery.
- Coordinated efforts with shipping carriers to optimize delivery schedules, ensuring on-time arrivals for all orders placed by customers.
- Resolved customer inquiries promptly, providing detailed information on their orders'' status and offering solutions as needed.
Territory Sales Representative
Earth Rated
09.2020 - 12.2022
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
Product Developer / Assistant Buyer
Ardene
01.2020 - 09.2020
- Enhanced product usability by conducting thorough market research and identifying consumer needs.
- Developed innovative products for increased customer satisfaction and market share growth.
- Collaborated with cross-functional teams to ensure seamless product development and launch.
- Optimized existing products through continuous improvement initiatives, reducing production costs and increasing profitability.
Facilities Coordinator
Aldo Group
12.2018 - 01.2020
- Improved facility efficiency by implementing preventive maintenance programs, coordinating with vendors for timely repairs and managed budget for facilities operations, ensuring cost-effective allocation of resources and minimizing expenses.
Purchase Order Administrator
Aldo Group
06.2017 - 12.2018
- Expedited order fulfillment with thorough coordination between sales, logistics, and warehouse teams.
Education
Professional Pastry - Culinary Arts
Le Cordon Blue
Ottawa, ON03.2012
Skills
- Adaptability
- Vendor Relations
- Purchase Order Management
- Time Management
- Decision Making
- Team Collaboration
- Customer Service
- Attention to Detail
- CRM Knowledgeable
Certification
MAPAQ Certified
Issued May 2011
Credential ID: 177612
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Professional Working
Timeline
Order Fulfillment Coordinator - 1 Year Contract
Pure Treats Inc.
12.2022 - Current
Territory Sales Representative
Earth Rated
09.2020 - 12.2022
Product Developer / Assistant Buyer
Ardene
01.2020 - 09.2020
Facilities Coordinator
Aldo Group
12.2018 - 01.2020
Purchase Order Administrator
Aldo Group
06.2017 - 12.2018
Professional Pastry - Culinary Arts
Le Cordon Blue
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